Account Manager
Current• Hit 161% of Monthly Goals • Attributed Combined Sales $2.35 Million • Obtained a tNPS average of 98% • Attained an Average Total Orders Per Contact of $1020 by Managing Accounts • Achieved an Average Total Monthly Sales of $287,000 with a Total Monthly Average of 120 orders.• Ranked as #1 Team Sales Representative 10 out of 12 months worked. Ranked 8 times on the Top #10 Company Wide Sales Leader Board.• SalesForce specialist • Promoted to Account Manager - Sale Elevation Team (SET) within the first year of employment• Negotiating quotes, closing orders, and ensuring timely and successful delivery according to customer needs and objectives while clearly communicating with all involved via SalesForce• Cultivating a funnel of accounts and new customer relationships to exceed revenue goals• Navigate collaborative relationships with Operations, Merchandising, Creative, Marketing, and Finance teams to achieve sales goals and grow our businessProcess orders through our internal systems with high accuracy to ensure a great customer experience• Building a trusted and lasting advisor relationship with key accounts, internal stakeholders, and executive sponsors while serving as the expert for vour portfolio of accounts• Connecting with clients regularly over the phone, e-mail; and occasionally in person to help solidify the trust relationship between the key account manager, Custom Ink, and the client• Researching and analyzing Custom Ink clients to understand and anticipate those clients' needs, and then communicating and promoting Custom Ink products and services to those key clients, based on that research and analysis• Working both independently and collaboratively to forecast/track key account opportunities, assist with high-severity requests and escalations, and iterate and evolve best practices, guidelines, and systems• Help train new hires