• Hit 161% of Monthly Goals • Attributed Combined Sales $2.35 Million • Obtained a tNPS average of 98% • Attained an Average Total Orders Per Contact of $1020 by Managing Accounts • Achieved an Average Total Monthly Sales of $287,000 with a Total Monthly Average of 120 orders.• Ranked as #1 Team Sales Representative 10 out of 12 months worked. Ranked 8 times on the Top #10 Company Wide Sales Leader Board.• SalesForce specialist • Promoted to Account Manager - Sale Elevation Team (SET) within the first year of employment• Negotiating quotes, closing orders, and ensuring timely and successful delivery according to customer needs and objectives while clearly communicating with all involved via SalesForce• Cultivating a funnel of accounts and new customer relationships to exceed revenue goals• Navigate collaborative relationships with Operations, Merchandising, Creative, Marketing, and Finance teams to achieve sales goals and grow our businessProcess orders through our internal systems with high accuracy to ensure a great customer experience• Building a trusted and lasting advisor relationship with key accounts, internal stakeholders, and executive sponsors while serving as the expert for vour portfolio of accounts• Connecting with clients regularly over the phone, e-mail; and occasionally in person to help solidify the trust relationship between the key account manager, Custom Ink, and the client• Researching and analyzing Custom Ink clients to understand and anticipate those clients' needs, and then communicating and promoting Custom Ink products and services to those key clients, based on that research and analysis• Working both independently and collaboratively to forecast/track key account opportunities, assist with high-severity requests and escalations, and iterate and evolve best practices, guidelines, and systems• Help train new hires

• Obtained a tNPS average of 80.6% through product knowledge and understanding customer's needs. • Attained an Average Total Orders Per Contact of $895 by uncovering the unspoken needs of the customer. • Achieved an Average Total Monthly Sales of $156,303 with a Total Monthly Average of 156 orders.• Ranked as #1 Team Sales Representative 6 out of 8 months worked. As well as Ranked 6 times on the Top #10 Company Wide Sales Leader Board.• Was Part of the Online Chat and Phone Team

Created Social Media content for SERVPRO OF HARRISONBURG ( video links below):-https://youtu.be/RiGQwfQk9cg-https://youtu.be/Dnc4-wEr1u8-https://youtu.be/qAKRMvG5j7s-https://youtu.be/OHNwzZFvGjE-https://youtu.be/5USl0M_NV9w-https://www.youtube.com/watch?v=EETvAzU59vI(Created/directed by Antonio Diaz)

•Trained / Coached the U10-U12•Encourage everyone to cultivate strong work ethics by demonstrating diligence, patients, and respect for others. •Boosted performance of individual athletes by devising strategic personal training programs. •Directed ambitious practice sessions to boost athletic abilities and teamwork.•Enhanced player health with optimized nutritional strategies and improved life choices.•Grassroots Certification 7V7, 9V9 AND 11V11

•Manage the Franchise marketing team and all sales and marketing initiatives. Develop and implement an annual marketing plan, which promotes franchise services and develops a diverse customer base. Train and coach a professional marketing team capable of achieving annual sales revenues goals. Manage and improve customer satisfaction, including the resolution of any customer complaints.•Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, providing lunch-and-learns, and promoting continuing education courses.Complete Emergency Ready Profiles (ERPs) and discuss the benefits of emergency event preparation•Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain a center of influence information., identify “Target 25” (Top 25 contacts to develop into clients).•Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals.•Increase sales territory revenue by consistently achieving sales territory goals.•Controlling all aspects of social media (Facebook, Twitter, Youtube, and Instagram).•Uploading weekly and monthly posts to the SERVPRO web page / insuring web page is meeting all "web stage" requirements.•Hosting Mid Valley Claims Associate Meetings.•Hosting SMR Meetings. •Reviewing Marketing Plans.•Optimizing Marketing Routes / Sale Calls.•Optimization of Google Ad Words.•Web Marketing•Cold Calling •B2B Sales •Inside/Outside Sales

•Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, providing lunch-and-learns, and promoting continuing education courses.Complete Emergency Ready Profiles (ERPs) and discuss the benefits of emergency event preparation•Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain a center of influence information., identify “Target 25” (Top 25 contacts to develop into clients).•Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals.

James Madison University UREC | Harrisonburg, VA Fitness Trainer | August 2017- June 2018•Oversee the fitness center, cardio deck, and multi-purpose studio.•Greet participants and help them navigate the policies and equipment in fitness areas.•Ensure client safety by supervising the free weight area.•Provide spots and perform preventative maintenance and housekeeping duties. •Help students with fitness questions and goals.Oversee the fitness center, cardio deck, and multi-purpose studio. Also, greet participants and help them navigate the policies and equipment in the fitness areas, ensure their safety by supervising the free weight area and providing spots, and perform preventative maintenance and housekeeping duties. I also helped students with fitness questions and goals.

• Accountable to, and work under the direct supervision of a professional nurse Peter Hill (Nurse Practitioner) to implement delegated aspects of nursing care. Provide patient care, support the admissions and discharge process, and comply with patient safety practices under the direction of the professional nurse. Observe patients' physical, mental, and emotional conditions and report any change to the nurse. Working alongside the nurse to take vital signs, escorting, and obtaining lab specimens/utilizing the centrifuge. • Provides direct patient care to patients with kidney disease in the Health Science Center or in satellite areas. Demonstrates the technical skills to prepare and monitor the equipment used for hemodialysis. • Maintains the necessary skills and competencies to perform the clinical functions related to dialysis. • Demonstrates the technical skills to prepare and monitor the equipment used for hemodialysis. • Supports Renal Services standards related to the hemodialysis environment. • Recognizes the importance of time-sensitive issues. • Assumes responsibility for the professional development of self and others according to departmental policy.

• I helped beginner Biology students with their projects and understanding course material.

•Coached and interacted with 500+ students. •Developed instruction plans; administered tests and evaluated progress; uploaded and maintained file records of student-athletes.•Trained individuals aging between 6-18 years old. Coordinated travel, food, and lodging logistics for all home and away games.•Assisted the team during practices and games, as well as individual training. •Provided and demonstrated tactical aspects of the game.•Implemented and distributed a weekly and monthly newsletter to parents to keep them informed on the team’s progress and accomplishments. •Evaluated own and opposing team capabilities to determine game strategy.•Attained valuable firsthand experience in the managerial requirements necessary to operate a prestigious college recruiting soccer camp. •Coordinated activities and scheduled over 50+ drills daily for camp.•On-call as an overnight counselor in order to ensure the organization and safety of all campers.

As a dishwasher, I was responsible for the critical tasks of cleaning and sanitizing plates, glassware, utensils, and guest and team member touch points in order to deliver a great guest experience.