Antonio Serrano

Antonio Serrano Email and Phone Number

Amazing experiences & best customer service as Cluster Reception Manager at Thistle Holborn & Bloomsbury Park in GLH Hotels @
Antonio Serrano's Location
London, England, United Kingdom, United Kingdom
Antonio Serrano's Contact Details

Antonio Serrano work email

Antonio Serrano personal email

n/a
About Antonio Serrano

If there is something I’m doing well, that’s the people's relationships. I engage easily with my customers.I'm getting strong links.They trust meAcross my job, I get unforgettable experiences. It is a really hard duty.I’m focusing on achieving the targets, +sales = + revenue = +developingThe custome will be 100% satisfied. So much, they will return to buy the product/service again, or at least to recommend.So, if you wish someone like me in your business and you are so farDefinitely you need to meet meI look forward to hearing from you.

Antonio Serrano's Current Company Details
Hampton by Hilton Old Street

Hampton By Hilton Old Street

Amazing experiences & best customer service as Cluster Reception Manager at Thistle Holborn & Bloomsbury Park in GLH Hotels
Antonio Serrano Work Experience Details
  • Hampton By Hilton Old Street
    Guest Services Manager
    Hampton By Hilton Old Street Apr 2024 - Present
    Londres Y Alrededores, Reino Unido
    - Lead and improve front desk operations, reporting to Hotel Manager directly • Manage guest relations and online reviews. • Oversee F&B services, ensuring compliance with Hilton standards. • Implement team duties control and support • Hilton Brand Ambassador
  • Profesional Independiente
    Copywriter
    Profesional Independiente Oct 2024 - Present
    Online
    Do you want to boost your online sales to the top and you don’t know how to do it?Do you think your online presence doesn't give you enough good results?Are you investing a lot of money in your online channels and the back income is not exactly what you expect?I have a response for all these questions: copywritingWhat 's that?Just contact me. I will definitely change your online sales and get what you are looking for.What are you waiting for?.
  • The Lensbury Resort
    Front Office Manager
    The Lensbury Resort Jul 2023 - Oct 2023
    Teddington, England, United Kingdom
    • Managed a team of 15, including receptionists and security. • Controlled payroll costs, saving over £2000/month. • Coordinated daily meetings with department heads. • Recruited and built a strong team with HR collaboratio
    View
  • Glh Hotels
    Cluster Reception Manager At Thistle Holborn & Thistle Bloomsbury Park
    Glh Hotels Apr 2020 - Jan 2023
    London, Central London, Uk
    I’m carry out same duties in both hotels, but now struggling with the new COVID restrictions, supporting and motivating the team to get the best possible results.  My priority: to provide the service I would like to receive when I’m a guest.
    View
  • Thistle Bloosmbury Park Hotel
    Duty And Guests Relations Manager
    Thistle Bloosmbury Park Hotel Jul 2018 - Apr 2020
    London, Reino Unido
    • Managed front desk and F&B departments. • Acted as manager on duty in absence of senior management. • Improved guest feedback and upselling services.
  • Ambassadors Hotel (J Group Hotels)
    Night Manager
    Ambassadors Hotel (J Group Hotels) Sep 2017 - Jul 2018
    London, Reino Unido
    • Managed hotel operations overnight with full autonomy. • Improved guest relations and staff training.
  • Bayswater Inn Hotel (J Group Hotels)
    Receptionist Night Audit
    Bayswater Inn Hotel (J Group Hotels) Dec 2016 - Oct 2017
    London, Reino Unido
    • Handled reception duties and night audits. • Enhanced guest relations and received positive reviews.
  • Skydive Requena
    Director Of Sales
    Skydive Requena Feb 2013 - Dec 2015
    Aeródromo Requena-El Bebollar, Requena (Valencia)
    • Launched a pioneering skydiving club, targeting both domestic and international markets through innovative campaigns. - Developed comprehensive travel and accommodation packages, boosting client satisfaction and market reach. - Designed marketing strategies that positioned the club as a leader in the region.
  • Red Leaf S.L.
    Sales Manager
    Red Leaf S.L. Oct 2011 - May 2012
    Madrid Y Alrededores, España
    • Drove market expansion in southern Spain, with a focus on Málaga, achieving notable revenue growth. • Collaborated with the Marketing Director to design impactful campaigns for language education fairs across Spain, establishing the brand as a leader in Canadian studies.• Increased visibility through targeted outreach, fostering strategic alliances and longterm client relationships.
  • Royal Air Maroc
    Corporate Account Manager
    Royal Air Maroc Dec 2009 - Jan 2011
    Madrid Y Alrededores, España
    • Built and managed corporate accounts, driving revenue growth through strategic partnerships and client retention. - Established key alliances, including a partnership with the Moroccan Chamber of Commerce in Madrid. - Increased client base and diversified revenue streams through targeted account strategies.
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  • Ricoh España Slu
    Account Manager
    Ricoh España Slu Mar 2007 - Mar 2009
    Madrid Y Alrededores, España
    • Managed a portfolio of 150 B2B clients, delivering tailored document management solutions to diverse industries. - Turned around dissatisfied clients by addressing pain points with proactive problemsolving, including high-impact cases such as resolving unresolved installations and restoring trust. - Achieved 80% of sales targets consistently, securing exclusive client retention through exceptional service delivery.
    View
  • Mundo Futuro
    General Manager
    Mundo Futuro Feb 2005 - Mar 2007
    Pinto (Madrid)
    -Dirección y gestión de mi propia unidad de negocio dedicada a la venta al por menor de productos y servicios de fotografía y productos digitales. Tareas desarrolladas:- Venta directa de productos y servicios en tienda- Gestión de clientes particulares y empresas- Gestión de personal y colaboradores- Administración, gestión presupuesto, gestión de costes/beneficios, optimización de recursos- Gestión de proveedores- Gestión de stock de tienda- Desarrollo de campañas de marketing y publicidad- Decoración de tienda
  • Union Fenosa Comercial
    Gestor Comercial Pymes
    Union Fenosa Comercial Jun 2003 - Jan 2005
    Madrid Y Alrededores, España
    Venta B2B de servicios de energía (luz y electricidad) en la Comunidad de Madrid. Tareas:- Gestión y fidelización de cartera- Dirección de equipos de venta- Desarrollo de mercado- Captación de nuevas cuentas Pymes- Presentación de empresa/servicios- Presentación, negociación y cierre de propuestas
  • Special Tours Incoming Tour Operator
    Ejecutivo De Ventas
    Special Tours Incoming Tour Operator Jan 2001 - Dec 2002
    Madrid Y Alrededores, España
    Venta B2B de paquetes turísticos (circuitos por Europa, así como España y Portugal) a clientes internacionales (Latino América y otros países)- Gestión de cartera- Desarrollo de mercados internacionales (Latino América, USA, Canadá, Europa, Norte de África, Australia)- Prospección de mercados y captación de nuevos clientes- Presentaciones empresa/producto en reuniones multitudinarias- Negociación y cierre de acuerdos- Organización y acompañamiento en Fam Trips con agentes internacionales
  • Intermundos Touroperador
    Adjunto A Dirección Comercial
    Intermundos Touroperador Sep 1998 - Aug 2000
    Madrid Y Alrededores, España
    Venta B2B a agencias de viaje independientes, grupos de gestión y grandes grupos turísticos en la Comunidad de Madrid y provincias de alrededor. Tareas:- Gestión de cartera- Desarrollo de mercados- Captación de nuevos clientes- Presentaciones de empresa/producto- Coordinación y soporte de delegaciones en Barcelona, Santiago de Compostela, as´çi como delegados comerciales en Bilbao, Valencia y Málaga- Organización de presentaciones de producto para agentes de viaje
  • Soltour Viajes
    Promotor De Ventas
    Soltour Viajes Feb 1996 - Dec 1996
    Madrid Y Alrededores, España
    Promotor de Ventas- Check-in en el aeropuerto Internacional de Madrid-Barajas, en lasTerminales Nacional e Internacional.
    View

Antonio Serrano Education Details

Frequently Asked Questions about Antonio Serrano

What company does Antonio Serrano work for?

Antonio Serrano works for Hampton By Hilton Old Street

What is Antonio Serrano's role at the current company?

Antonio Serrano's current role is Amazing experiences & best customer service as Cluster Reception Manager at Thistle Holborn & Bloomsbury Park in GLH Hotels.

What is Antonio Serrano's email address?

Antonio Serrano's email address is as****@****adoo.es

What schools did Antonio Serrano attend?

Antonio Serrano attended Universidad Rey Juan Carlos, Escuela De Turismo Sol, Big Bang Conversion.

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