Antonio Soares Email & Phone Number

Doha, Qatar

Doha, Qatar

Qatar

Doha / Qatar

Accountable for conducting gap analysis and due diligence checks for outsourcing providers out of procurement scope and, in particular, financial health checks, sanctions screening, anti-corruption, risk assessments

- Responsible for the execution of activities around fraud control and data security, coordinating and supplying fraud reduction support service across the CEMEA region- Running and supervising international and regional fraud control and risk management compliance programmes- Providing general administrative assistance to regional risk staff and responding to Visa members’ queries

- Conducting analysis of fraud and chargeback levels, making decision on settlement of funds to merchants and on the cancellation of the acceptance agreement, following compliance with policy and risk assessment- Communicating and educating merchants on prevention of identified high risk, potential fraud transactions and chargeback programs - Processing end to end new card account applications from overseas applicants coming into the UK

- Managing Traveller Cheques exposure within the EMEA (Europe, Middle East and Africa) portfolio, owning queries from customers, facilitating training and presentations to clients- Managing relationships with key business partners and with a wide range of external organisations, as well as working closely with compliance and regional risk officers - Developing and implementing strategies to minimise losses for the Travel Money Order (TMO) product, a home delivery service for foreign exchange and pre-paid cards

- Fraud loss tracking, reporting, deployment of appropriate fraud prevention strategies- Exchanging fraud data with external entities to guarantee consistency, best practise utilisation surrounding fraud prevention methods and timely issue resolution- Providing investigation and information for Corporate Security to initiate arrests and ensuring provision of evidence of criminal activity to support the prosecution of offenders

Providing a high level of face to face customer service; handling account issues, local and worldwide enquiries, emergency card replacement; card member remittance; foreign exchange service

Authorisations of referred card transactions; investigation of fraudulent activity, handling card holders's transaction disputes; collection and analysis of documentation; financial reconciliation of ledger and ageing items; transferring card accounts overseas

Ba Degree, English Language And Literature

Advanced Certificate In Financial Crimes

Accredited Counter Fraud Specialist (Acfs) - University Of Portsmouth

First Line In Management Certificate - Ilm (Institute Of Leadership And Management)

Efl (English As Foreign Language) - Cambridge Proficiency Certificate