• Led efforts for identifying and mitigating risk exposures and liability issues.• Performed regular audits and directed constructive corrective input for action.• Ensured OSHA regulatory standards and corporate compliance measures.• Applied Risk & Insurance theory to ensure proper insurance coverage is in place for operations.

• Coordinated cross-functional teams to evaluate employee performance and supported performance management and executed Management Oversight and direction to the claim units in the adjudication of non-health, multi-line, and Liability claims.• Reduced client risk exposure by 10%-20% by obtaining the correct insurance coverage.• Increased Claims team production by 15% and the portfolio by 5% using superior language skills.• Oversight entire claims operations for complex claims (Multi line, liability, Agro, P&C, etc).

• Investigate severe complex specialty claims, high-profile corporate loss, and corporate fraud claims.• Advised clients of their claim-related obligations and established client-specific claims management procedures and protocols.• Communicated and traveled on-site as necessary to assist with all internal claim management activities.• Consulted with clients on major losses and assistance with emphasis on claims preparation, submission, and resolution.

• Managed the development and structuring of the novel Hurricane claims department that settled >400 claims over 6 months.• Marshalled preparations for audits and documented standards while providing timely responses to companies, agents, brokers, and carrier inquiries.• Reviewed monthly reporting for 100% of contracts and evaluated the degree of liability exposure through investigation tactics.• Responsible for claim management, including investigation and evaluation to determine coverage, liability, and the value of the claim.• Ushered high-quality customer service while efficiently moving files to closure status.

• Championed change management and project management leadership related to insurance processes and claims handling, operational Risk exposure guidance to ensure future claims are properly covered.• Negotiated a 30% premium reduction for the insurance program.• Spearheaded strong working relationship between CEO and insurance carriers, brokers.• Acted as the main liaison between lawyers and insurance companies while facilitating adequate claim analysis.

• Prepared developmental feedback, coaching, and direction on claims.• Provided claims management by meeting with Claimants, Risk Managers, and insurer/reinsurers to both implement and maintain claim management programs.• Assist in developing and implementing improvement processes.

• Assisted with due diligence inquiries and contract management.• Maintained strong partnership alliances with clients/providers.• Developed efficient & effective customer communication and micro-marketing events.

• Evaluated claims and set financial incurred to ensure the company's liability exposure.• Prepared disclaimers, reservation of rights, and other correspondences as deemed appropriate.• Interviewed claimants and witnesses to gain pertinent claim information and develop an opinion on liability and value.