Passionate ๐๐ ๐๐ฅ๐๐๐๐๐ก๐๐จ๐ฉ with 4+ years of experience in IT Operations and Services in the Life Science industry. I specialize in streamlining IT processes and driving digital transformation to foster a culture of technological innovation within the organization, enabling business growth. ๐With experience collaborating with both customers and colleagues, I've learned that successful IT isn't just about the tools โ itโs about building trust, adding value, and providing a solid methodology over quick fixes. From troubleshooting "network outages" and "cloud service disruptions" to resolving "frozen screens" or even addressing the occasional "deleted the internet", Iโve got you covered. And yes, the answer is often, "Have you tried turning it off and on again?" ๐๐ ๐ช๐ต๐ฎ๐ ๐ ๐๐ผ- Helping People โค๏ธ- Leading EMEA IT Projects ๐- Promoting IT Operations and Infrastructure Improvements ๐- Enforcing IT Policies and Processes across EMEA ๐- Supporting EMEA IT Infrastructure maintenance ๐ ๏ธ- Serving as the main contact for technical issues across EMEA ๐- Encouraging and promoting Green IT initiatives ๐ฑ๐ ๐ช๐ต๐ฎ๐ ๐ ๐๐ป๐ผ๐- Comprehensive understanding of network architecture and security (TCP/IP, DNS, VPN)- Proficiency in managing operating systems (Windows, Linux, Unix) for user administration, updates, and troubleshooting- Expertise in Tier 1 and Tier 2 technical support, resolving hardware, software, and connectivity issues- Skilled in diagnosing and repairing desktops, laptops, servers, and other IT hardware- Experience with IT service management (ITSM) tools like ServiceNow for ticketing and workflow automation- Familiarity with ITIL v4 framework for smooth IT operations- Management of user accounts, permissions, and group policies in Active Directory- Familiarity with tools like Microsoft Intune for device management and security- Knowledge of traditional project management methodologies (Waterfall) and Agile frameworks๐ ๐ ๐ ๐ฃ๐ต๐ถ๐น๐ผ๐๐ผ๐ฝ๐ต๐IT is a key driver of business growth and continuity, enabling companies to deliver exceptional products and services with the right tools and methodology.๐๐๐ฉโ๐จ ๐๐ค๐ฃ๐ฃ๐๐๐ฉ! And remember:๐๐๐๐๐๐๐ ๐ -๐ -๐ ๐ผ๐ถ -๐ "๐ถ๐๐๐๐๐ ๐ธ๐ ๐ต๐๐ก ๐๐ ๐ผ๐ถ ๐๐๐๐๐๐๐!"