Antonis Manousakis Email & Phone Number

•Sales representative on behalf of the company's clients. Mainly everyday contact withtoy's stores (e.g. Jumbo, Moustakas), hyper markets (e.g. Sklavenitis, AB Vasilopoulos)and specialized baby stores (e.g. Prenatal) across the Attica region and Cycladesislands, overseeing comprehensive sales activities•Effectively oversaw sales, floor space, and stock while executing aligned merchandisestrategies and seasonal promotions.•Generated daily ERP reports, tracking stock levels, analyzing performance metrics forMattel and competitors, and monitoring new product launches. Prepared conciseweekly/monthly reports and delivered semester-based presentations to showcasestrategic actions. Proficient in CRM systems and adept at sales forecasting.•Provided exceptional customer service by intuitively understanding diverse preferences,recommending ideal toys, fostering repeat business, and enhancing overall satisfactionlevels.

Athens, Attiki, Greece

•Directed and motivated a team of 25 employees, ensuring smooth operations andexceptional guest experiences. Implemented training programs and provided guidance toenhance staff performance and customer satisfaction•Orchestrated daily operations, including scheduling, inventory management, and cashhandling, optimizing efficiency and maintaining high standards of service. Implementedstrategies to streamline processes, resulting in improved productivity and reduced costs.•Led by example in delivering superior customer service, resolving escalated issuespromptly, and ensuring consistent guest satisfaction. Fostered a welcoming environment,engaging guests to maximize their experience•Analyzed key performance indicators ( KPIs), identified areas for improvement, andimplemented effective solutions to enhance service quality. Actively contributed toachieving and surpassing sales targets while upholding brand standards and policies

Athens, Attiki, Greece

•Provided exceptional customer service by handling a high volume of calls professionallyand efficiently. Resolved customer inquiries, issues, and complaints promptly, ensuringhigh levels of satisfaction and retention.•Demonstrated proficiency in utilizing call center software and CRM systems to documentcall information, update customer records, and follow communication protocolseffectively. Adapted quickly to new technologies and procedures to improve overallefficiency.

Rhodes, Southern Aegean, Greece

Athens, Attiki, Greece

•Managed and supervised promotional teams during diverse events, such as Rockwave,representing prominent clients including Coca-Cola, Nestle, and OPAP, ensuring seamlessexecution and brand representation.•Directed and led groups of promoters, ensuring effective coordination and delivery ofbrand campaigns, resulting in successful event participation and positive brandengagement for clients.

Master Of Science - Ms, Economic And Business Strategy

Master Of Science - Ms, Agricultural Economics And Rural Development, 7.53