Anton Kaptainis Email & Phone Number

Toronto, Ontario, Canada

As an IT Specialist, I manage and maintain a range of crucial IT systems and services, ensuring smooth operations and user support across the organization. My responsibilities include managing SCCM for software deployment and updates, handling Beacon ticketing for efficient issue tracking and resolution, and administering Microsoft Intune and Azure for secure device management and cloud services. I also oversee the administration of Zoom and Teams to support seamless communication and collaboration.With a focus on troubleshooting specialized architectural software, including Autodesk products and Rhino, I help ensure that technical issues are resolved quickly to minimize disruption. Additionally, I provide general computer troubleshooting, and run regular maintenance cycles offering solutions that enhance productivity and streamline workflows across the studio.

Toronto, Ontario, Canada

As a the key front facing member of DIALOG’s Toronto Studio administration team, I ensured the studio was an inspiring, efficient, and welcoming space for both clients and colleagues. My role combined meticulous attention to detail with a proactive approach to problem-solving, whether I was coordinating client-focused experiences like gourmet donuts or providing essential support to new team members on their first day. I thrived on making our studio a productive and home-like environment, a focus on service and support that I now apply in IT, where I enhance both digital and physical workspaces!

Toronto, Ontario, Canada

I assisted the branch management team, and lead the customer experience associates to excellence in customer service, colleague referrals, and operational excellence.Duties included:• Crafting conversations that engage and delight customers and effectively communicate financial advice in an accessible language.• Use the above skill set to establish a service standard and coach front line staff. • Ensure all branch staff have and up-to-date and excellent working knowledge of both TD and government regulations. • Review front line transactions and provide over-rides ensuring they are integral, proper, and error free.Successful achievements include:• Being nominated for TD quarterly spot light multiple times.• Bringing in many 'double green' customer survey (high satisfaction in TD Legendary Experience Index) in all quarters.

Toronto, Ontario, Canada

Working with a high energy team I act as the front line of the branch. I am responsible for making our clients feel welcomed in the bank, and that their finance are tangible part of their lives. I also ensure my associates have a steady stream of referrals.Duties include:• Processing day to day transactions of customers ensuring theirs and the banks integrity.• Assessing customer portfolios, suggest and apply appropriate banking solutions, and referrals.• Take ownership of customer concerns, ensuring understanding and lasting results.Successful achievements include:• Being nominated for employee of the quarter.• Bringing in many 'double green' customer survey (high satisfaction in TD Legendary Experience Index) in all quarters. Customers wrote that my service was not only satisfactory but motivated them to increase their business with TD.

Toronto, Ontario, Canada

• Received recognition from the district manager for excellence in customer service. • Met and often exceed sales quotas by using, upselling sales techniques and, creating meaningful relationships with returning customers.

Toronto, Canada Area

Working with a tight-knit team of design, strategy and web development professionals, I liaised with clients ranging from established corporations to disruptive start-ups. I ensured that client requests were recorded accurately and delivered within a set timeframe.• Managed and optimized project schedules ensuring timely completion of projects.• Processed client requests and procured fine details making sure projects run smoothly.• Created and maintained financial records and reports.• Selected and managed vendors and other services on clients’ behalf.

Toronto, Ontario, Canada

My internship at Inside Out was a multi-purpose position, focused on data management, advancement, and donor care. • Migrated and consolidated data into an efficient system.• Assisted with the development of the annual gratitude report, and messaging research.• Ensured that Inside Out had a unique vision that didn’t overlap with sister organizations.• Attended to donor and guest request during screenings ensuring an outstanding experience.

Bachelor Of Arts - Ba, Sexual Diversity Studies, Canadian Studies, History

Major in Sexual Diversity Studies double minor in Canadian Studies and History.

Certificate, Theater