1. Provided a high level of guest service, managing the work of the staff and monitoring compliance with quality standards.2. Resolved internal conflicts and stimulated employee motivation by holding meetings and trainings, which in turn reduced the number of conflicts between colleagues.3. Analyzed the main work processes of the restaurant and implemented a number of initiatives aimed at improving work efficiency.4. Conducted a survey of feedback from guests, which made it possible to identify the main pain points of customers and develop solutions to eliminate them.5. Was responsible for the financial management of the restaurant, which included control of daily income and expenses, cash register management and preparation of monthly financial reports for management.6. Responsible for the effective organization of the daily operations of the restaurant, including monitoring the performance of work tasks, ensuring the quality of guest service and maintaining high standards of cleanliness and hygiene.7. Always applied a professional approach to conflict resolution, keeping calm and respecting the guest. Skillfully listened to customers to understand their problems, and then promptly provided a solution that met their expectations.

1. I provided a high level of service to guests andclub members at the reception. I offeredinformation about club services and events.2. I organized and executed more than 10 eventsand programs, which increased the company'srevenue by 14%.3. I actively participated in the planning andexecution of various club events, includingtournaments and corporate functions.4. I developed commercial proposals and servicepresentations, increasing the client base by 13%.5. I ensured timely resolution of customer inquiriesand raised the company's customer satisfactionrating to 95%.6. I encouraged customers to purchasememberships and other club services, resultingin increased sales and revenue.