With experience in end to end operations management within Quick Service Restaurants and Technology solutions, spanning start-up and mature SMBs, I offer a comprehensive toolkit for optimising people, removing barriers and improving processes and systems to drive service excellence and maximise profit potential. I bring a focus on strategic alignment, SMART goal setting, continuous improvement and effective performance management. Benefiting from a career that has taken me across sectors from QSR to professional services and recently IT Support and solutions. I create scalable and viable business models that realise profit goals while converting opportunities for revenue generation and business diversification. In addition to key successes in operational right-sizing and offshoring, automation and continuous improvement, I have played a key role in the development and commercialisation of a professional services automation product, launching as a market disrupter in the PSA sector.American fighter ace Eddie Rickenbacker is known to have said ‘Aviation is proof that given the will, we have the capacity to achieve the impossible. A keen aviation enthusiast and Pilot, I bring this philosophy to the world of business. As a result, I focus on building cultures of open ideation, plant the seeds for continuous improvement and empower my teams the ability to question the status quo, innovate and drive momentum. My passion is to create environments where people, customers and business ALL benefit.I enjoy expanding my professional network and welcome new connections to contact me via LinkedIn.