• As the sole writer for Cisco Multi-Site Orchestrator and Nexus Dashboard products, delivered content for multiple releases, including installation, configuration, troubleshooting, REST API guides, release notes, and online help• Developed a number of support and upgrade tools using Java, Javascript, Python, and TaffyDB to provide context-sensitive information for upgrade procedures and compatibility• Automated content conversion from DITA (XML) to AsciiDoc• Edited engineering SFS and white papers for clarity and grammar• Trained and supported tech comms teams through CCMS and tools transition, wrote internal user guide for the new publishing system

• Sole writer for the project• Wrote release notes, FAQs, in-app help, Getting Started and User guides for a restaurant point of sales system and mobile app integration• Planned and wrote Web Services API guide• Edited PowerPoint presentations for clarity, technical accuracy, and grammar• Maintained internal technical design documents

Through Scalent Acquisition.As a writer:• Continued to maintain the Scalent V/OE and later Dell Advanced Infrastructure Manager (AIM) and Advanced Server Manager (ASM) documentation deliverables• Created and updated manuals for a wide range of applications from laptop utilities to server and storage interfaces• Maintained internal SharePoint wiki for Dell InfoDev standard practices• Provided feedback and proofreading for whitepapersAs a developer:• Worked directly with the Dell Information Architect to support company-wide migration from FrameMaker to DITA XML• Provided DITA tools and technology support for Dell acquisitions in California• Designed and developed an application used by all doc teams across the company for automated FrameMaker source conversion into DITA XML preserving document structures and references • Wrote a number of utilities to interact with the new content management system (SDL LiveContent) in order to simplify or add common tasks, such as bulk upload/download of XML files, bulk submission for translation, mass search/replace, individual file versioning and “changebars” functionality

• One of just two people responsible for the entire 1400+ page documentation set for Scalent Virtual Operating Environment (V/OE)• Wrote and maintained documentation sets for multiple concurrent versions of the product• Principal writer for V/OE Web Services API development guide including writing and testing sample code• Designed and implemented the framework for custom documentation branding (for partners and resellers) eliminating the need for duplicate sources• Automated documentation publishing process using FrameMaker Developer Kit (FDK) and Windows CLI to reduce total time required from hours to minutes per release• Prior to automating the process, produced PDF and HTML output for publication using Adobe FrameMaker/Distiller and WebWorks ePublisher

Level 1 hardware and software support for biopharmaceutical research company staff. Ordering, tracking, and maintaining inventory. Documenting IT procedures.