Optimisation And Personalisation Lead
CurrentContributing both strategically and hands-on, I'm driving optimisation and personalisation initiatives for our travel websites and other digital channels. From identifying hypotheses, through building digital experiences, to sharing learnings with the organisation and scaling up winning experiences, all in close collaboration with other teams. The ultimate goal is to ensure seamless and relevant customer experiences across the entire customer journey, continually improve our business outcomes, and add valuable insight into ever-changing customer behaviour and preferences.