Team Leader
CurrentTeam Leader (Ongoing)• Planning, organising and monitoring the workflow within a team of 20 Service Officers.• Lead a safe and efficient operation to ensure Services Australia organisational goal is delivered to clients in an accurate, timely, and covid safe manner.• Work collaboratively as a member of management to ensure consistent delivery of service.• Developing and monitoring individuals and leading a team to achieve business outcomes that are aligned to the KPI’s that… Show more Team Leader (Ongoing)• Planning, organising and monitoring the workflow within a team of 20 Service Officers.• Lead a safe and efficient operation to ensure Services Australia organisational goal is delivered to clients in an accurate, timely, and covid safe manner.• Work collaboratively as a member of management to ensure consistent delivery of service.• Developing and monitoring individuals and leading a team to achieve business outcomes that are aligned to the KPI’s that monitor and measure key areas of the role. This includes, but is not limited to workforce\ planning, individual and team workload management.• Fostering a team culture to drive high performance and support the integration of roles within the team to ensure collaborative, evidence-based decision-making. Show less