I am an experience based & institute-certified care experience transformational agent, leader, and influencer enriching and elevating the standard of care and service excellence through patient advocacy, employee experience, and brand experience innovation extremely passionate about connecting my team back to their “why”.An agile, people-centric, performance & service-oriented partner and coach in orchestrating patient journey optimization through development of CAHPS-based initiatives in collaboration with the organization’s leadership team. Proven track record of driving and sustaining organizational patient satisfaction metrics to top 25th and 10th decile national benchmark rankings. Continuous practice and promotion of effective communication among patients and providers to foster genuine connection and relationships by evoking higher senses of mutual gratitude, & in practice of shared decision making approach and experience based co-design. Exceptional steward of public health ensuring the delivery of health equity through applications of health and organizational behavioral models, change management, system evaluation & redesign, and policy development.
Listed skills include Leadership, Public Relations, Public Speaking, Community Outreach, and 31 others.