• Maintain and improve Company’s technology capabilities to meet business requirements and cus-tomer’s satisfaction. Strive for frequent technology upgrades to stay align with the technology edge. • Acquire in-depth knowledge of requirements solicitation configuration, implementation, support to the specific skill set.• Assist to Plan; design the Technology schematic and create BOM.• Owns the assigned projects and shall have full accountability and visibility of: • Entire installation process; field deployment and implementation till Project closure UAT and doc-umentation.• Manage track the project progress closely and monitor the cost sheet closely till project closure. • Timely report to the Directors the progress of all assigned projects.

• Entire installation process; field deployment and implementation till Project closure UAT and doc-umentation.• Troubleshooting at any point of project and ensuring proper closure. • Promptly update our timesheet in Odoo. • Customer satisfaction during site installation. • Manage track the project progress closely and monitor the cost sheet closely till project closure.

A technological IT startup developing a platform for video calls, webinars, and automated webinars for online education. • Developed major concepts and strategy of the product leading to release of the first version of the product and got first 30+ clients• Elaborated product roadmap through one-on-one client interviews and surveys and implemented a roadmap for the first year• Conducted market research through customer interviews and competitor analysis and elaborated key competitive advantages which increased the website traffic and conversion by 10%• Developed prototype using Figma and website in collaboration with designers through customer interviews and competitor analysis which helped to elaborate MVP and clients main entry point • Collaborated with dev department, designers, support, services teams, partners, and customers to drive superior customer satisfaction and increase LTV by one month through continuous product improvement

•Elaborated a two-tier technical certification program for two company products enabled worldwide and helped to get certified 100+ partners • Participated in 100+ on-site meetings, conferences, and outdoor training in Europe and Asia, increasing brand awareness and partner network by 47%• Worked in close conjunction with product management, technical support, technical writers, development, marketing, and sales teams and implemented practical Hands-on-Lab, 60 questions examination tests and personally examined 50+ partners• Conducted 30+ CustDevs interviews with partners to determine their needs and elaborated the second version of the certification program based on LMS SAP Litmos and Rise 360 which helped to take on board 100+ partners• Developed supporting documentation and tools to assist partners with PoVs increasing the number of closed deals by 15%• Participated in 5+ online technical presentations of new versions of the product for all EMEA customers together with the EMEA Managements team which helped to improve customers loyalty and retention

• Contributed to sales team efforts to ensure the timely and successful closing of sales to potential customers, both remote and onsite by delivering technical presentations, demonstrations, and webinars; assisting with technical questions; supporting proof-of-concept, software evaluation efforts, and troubleshooting sessions helping account manager to reach their KPIs • Developed technical documentation on products deployment and implementation, knowledge base articles, product demonstration scripts, and scenarios which helped to improve user experience and increase sales