Antony Fox Email & Phone Number

England, United Kingdom

Chester, England, United Kingdom

Chester, Cheshire, United Kingdom

Chester, United Kingdom

MI Analyst, Business Analyst

Chester, UK

As a Senior Customer Services Rep at bank of America, I was a Case Manager for the complaints department. Within this role I was tasked with investigating customer complaints, made directly, through Claims Management Companies and forwarded from the Financial Ombudsman Service. My Investigations encompassed identifying the root cause for the complaint, not.

Current; Role: To deal with customers over the telephone. Answering customer queries, while promoting Payment Protection Insurance. In addition my role involves discussing Payment Protection Insurance and attempting to retain the policy on customers' accounts. I have undertaken a "Personal Development Programme" for which only 10 people, from both the.

Role: To deal with customers over the telephone. Answering customer queries, while promoting and offering quotations for Home Insurance also progressing quotations to New Business. While at M&SFS I also helped to produce a spreadsheet which allowed limited quotations to be given quickly. I also devised the operating procedures for this "Quick Quote", then.

Role: To aid customers is choosing the correct Personal Computer Systems and accessories for their individual needs, while promoting "Add- Ons" such as additional software packages and extended warranties. While at Time I attended an Assistant Manager TrainingReason For Leaving: To take up position at Marks

Role: To aid customers is choosing the correct Television, VCR or Hifi for their needs, either for purchase or rental. I also promoted "Add- Ons" such as extended warranties, Theft and Accidental Damage Insurance and Audio Visual Accessories.Reason For Leaving: To take up position at Time Computer Systems