Antony Hammond Email & Phone Number

More than 10,000 professional services and organisations use Access because we are passionate about what we do and invest our time in providing the best possible software solution for you and your business. We work with a variety of organisations including Burt's Potato Crisps, Catalent, Harrogate Spring Water and Cartamundi.Access customers like us because we are excited by technology and how it can help businesses, and bring them new ideas, all focused on helping them get the most out of their organisation. Access solutions improve their performance, profitability and drive growth, unlocking their business potential through improved business insight. With an ever-growing portfolio of systems ranging from finance, HR, payroll, business intelligence, project management, and professional service automation, Access is one of the top five fastest growing UK software developers.On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ '100 Best Companies To Work For' in 2014, 2015 and 2016.Specialties: ERP Solutions, Production Planning, WMS, MRP, Finance, CRM, SharePoint, HR, Project Accounting, Procurement, Timesheets, Expenses and BI Reporting.If you would like to know more about how The Access Group products can help your company please get in touch:antony.hammond@theaccessgroup.com

East Midlands

Building business by identifying and selling prospects; maintaining relationships with clients.Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.Selling products by establishing contact and developing relationships with prospects; recommending solutions.Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.Preparing reports by collecting, analyzing, and summarizing information.Maintaining quality service by establishing and enforcing organization standards.Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributing to team effort by accomplishing related results as needed.

National

The role required an effective people manager with the ability to set objectives and assess progress but also to ensure that individuals were trained and developed fully to be able to carry out their roles. Taking responsibility for the health and safety within the branch, I had to make certain that the business was compliant with HSE legislation and offered a safe working environment for the branch team as a whole but also for individual employees within their roles.

Midlands

Negotiating competitive rates with shipping lines, airlines, trucking companies and agents.Selecting the most appropriate air/ocean service to meet the clients requirements (consider TT vs. cost)Building a good working relationship with Automotive team mates in Germany and, in the future, overseas too as the vertical expands globally.Responding to clients booking requests quickly and accurately.Following up on bookings to make sure containers/drivers have arrived at the appointed time to collect/deliver motor cars.Monitoring ETDs/ATDs and providing timely and proactive updates to clients via systems or e mail. Monitoring ETAs/ATAs and providing timely and proactive updates to clients via systems or e mail.Managing costs vs. rates quoted, and issuing accurate invoices.Demonstrating great communication skills (verbal and written).Demonstrating good PC skillsAbility to brief overseas language agents/company offices clearly and concisely.An understanding of the latest incoterms.

Midlands

Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.Facilitate sales of all products and services according to the client's needsAddress all complaints of the customers and make sure that they are resolved in time and within the given guidelinesPerform troubleshoot when requiredAssist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needsKeep a track of the potential customers and their requirementsTake follow up of all outbound callsEnsure premium level of client satisfaction in one phone call