Antony Harling Email and Phone Number

• Lead a team of performance coaches to give direction and structure to their new role. This proved to be a success with increased operational efficiency and also embedding fibre optic broadband to the property• Designed and delivered wellbeing roadmap with a ten-point increase in the wellness people score.• Lead with the embedding of fibre optical installations across the region with 24 engineers who delivered the best operational performance across the country.• Delivered high… Show more • Lead a team of performance coaches to give direction and structure to their new role. This proved to be a success with increased operational efficiency and also embedding fibre optic broadband to the property• Designed and delivered wellbeing roadmap with a ten-point increase in the wellness people score.• Lead with the embedding of fibre optical installations across the region with 24 engineers who delivered the best operational performance across the country.• Delivered high operational results once returned to role after poor performance in 2021-2022• Designed and delivered team building day where 130 engineers were involved in various activities. Show less

• Leading a team of 10 managers and 150 field engineers empowering them to deliver an industry leading customer service evidenced by an NPS of over 90.• Played a fundamental part in the continuous improvement of regional sales performance, increasing revenue across all product types.• Took a lead on Health and Wellbeing facilitating the delivery of wellness session to whole of the North.• Was able to demonstrate improvements across all operational measures over a 12-month… Show more • Leading a team of 10 managers and 150 field engineers empowering them to deliver an industry leading customer service evidenced by an NPS of over 90.• Played a fundamental part in the continuous improvement of regional sales performance, increasing revenue across all product types.• Took a lead on Health and Wellbeing facilitating the delivery of wellness session to whole of the North.• Was able to demonstrate improvements across all operational measures over a 12-month period.• Improved the people engagement scores with the team manager and engineers’ population.• Worked closely with key stakeholders to deliver a multi skilled workforce across the television and broadband world where all of our people gained at least one extra skill set.• Facilitated onboarding process for upskilling process to recruit a performance coaching team.• Regular performance meeting with team managers to focus on areas for improvement Show less

• Responsible for 15 high performing engineers across a large geographical area.• Built an empowered culture where the team owns their own performance.• Setting achievable objective with stretch targets to support growth and development.• Designed and developed national sales initiative “Adding value with sales through service” This supported the lower performing engineers to increase the level of sales resulted in an improved revenue.• Lead a high performing sales team to level… Show more • Responsible for 15 high performing engineers across a large geographical area.• Built an empowered culture where the team owns their own performance.• Setting achievable objective with stretch targets to support growth and development.• Designed and developed national sales initiative “Adding value with sales through service” This supported the lower performing engineers to increase the level of sales resulted in an improved revenue.• Lead a high performing sales team to level where we achieved the number one team within home service.• Designed new capability process, this plan will free the time up for the management population and put the onus of the engineers to take ownership of their performance launched 2021 nationally. • Leading regional team manager role out session for the new capability process.• Leading regional roll out session for Oracle, this enables me to facilitate the day and support the embedding of the new scheduling system.• Leading and motivating my team to achieve the top performing team across the country• Creating a culture of growth with 3 of the team being promoted to team managers Show less

• Overseeing the safety and maintaining both training centres in Crewe and Birmingham • Responsible for 10 trainers and 4 training design consultants • Supporting the development of the trainers with visual observation and structure feedback session • Overseeing the national role out and upskilling of the field population• Contributing to delivery design with final sign off before sessions were delivered.• Integral planning to enable to footfall targets were hit within 2… Show more • Overseeing the safety and maintaining both training centres in Crewe and Birmingham • Responsible for 10 trainers and 4 training design consultants • Supporting the development of the trainers with visual observation and structure feedback session • Overseeing the national role out and upskilling of the field population• Contributing to delivery design with final sign off before sessions were delivered.• Integral planning to enable to footfall targets were hit within 2 very training facilities.• Regular inspection to critical safety equipment to support the safe working practices of the field workforce.• Delivering training session to senior stakeholders specifically the roll out of the one service model.• Regulars’ meetings and reviews with the training teams to energise and motivate. Show less

• Being the voice of our customer and our people• To be able to energise and support change initiatives within the Business• Supporting and trialling new processes and equipment within Sky• Having the ability to feedback to key Stakeholders within HS&S• Supporting and constructing content to launch the new service model in Regional conferences• Having the flexibility to be able to respond to changes within the business.• Effectively communicate at all… Show more • Being the voice of our customer and our people• To be able to energise and support change initiatives within the Business• Supporting and trialling new processes and equipment within Sky• Having the ability to feedback to key Stakeholders within HS&S• Supporting and constructing content to launch the new service model in Regional conferences• Having the flexibility to be able to respond to changes within the business.• Effectively communicate at all levels within HS&S• Embed and support the transition of an external work force• Help the on boarding of new engineers from recruitment until live in the field • Support the construction of a blue print for a future Ambassador team. Show less

• Supporting a safe environment for all Field Based Engineers to work in. This includes regular H&S on site visits and bi-annual equipment checks.• Supporting and leading my people through change• Effective coaching• Promote an open environment where feedback can be voiced• Delivering a high level of customer service to each and every customer.• Improving operational performance through monitoring of key performance measures• Effective performance… Show more • Supporting a safe environment for all Field Based Engineers to work in. This includes regular H&S on site visits and bi-annual equipment checks.• Supporting and leading my people through change• Effective coaching• Promote an open environment where feedback can be voiced• Delivering a high level of customer service to each and every customer.• Improving operational performance through monitoring of key performance measures• Effective performance improvement plans to support the development of team members• Utilising management tools to support our people to be at their best• Working with other areas of the business to encourage efficient working with key Stakeholders• Regular team meetings to communicate and support our vision• Acting Regional Manager (RM) during RM absence• Departmental NPS champion• Effective availability planning to allow the right people to be available at the right time Show less

• Installing and servicing Sky equipment• Working to high standards• Delivering great Customer Service• Covering the team manager role