• Commenced with a remarkable achievement: During my tenure, I spearheaded transformative enhancements that resulted in a phenomenal 68% increase in the survey Net Promoter Score (NPS). This pivotal milestone underscored my capacity to drive impactful change and elevate user satisfaction.• Collaborated closely with BT's engineering community to catalyse transformative enhancements to Mobius products, yielding improved performance and heightened user satisfaction.• Managed and executed focused surveys and orchestrated precision focus groups to extract profound user insights, expertly aligning product development strategies with discerning user needs.• Spearheaded the creation, curation, and dissemination of captivating newsletters, effectively bridging the gap between engineering innovations and the user community. These newsletters adeptly communicated intricate product enhancements and advanced features.• Forged robust partnerships with cross-functional teams, spanning engineering, design, and marketing, deftly guiding product development to meet meticulous technical and user-centric requirements.• Played a pivotal role in propelling the evolution of Mobius products by seamlessly integrating user-centric ideologies with intricate technicalities, guaranteeing that products consistently surpassed user expectations and remained at the frontline of industry trends and technologies

Throughout my BT Apprenticeship, I gained experience in the following Job Rotations:

• Communicated with numerous clients and stakeholders, presenting demos and highlighting faults at the end of a sprint.• Reporting and solving bugs using programs such as JIRA and JMeter.• Generated automation test cases with the responsibility to research new tools with the goal to increase automation usage.• Played a pivotal role in pioneering transformative enhancements and instituting a progressive learning pathway on the Learning Knowledge Management Portal, customised for QA Test• Adroitly formulated and managed the QA Hub, a centralised platform that notably boosted productivity and fostered seamless collaboration among QA and test colleagues during remote work, yielding a discernible impact on efficiency and teamwork.• Proactively supervised BT and partner progress, actively contributing to the enhancement of trainee progress reporting, evincing a dedication to results-driven leadership.• Distinguished as the Pluralsight Champion, I provided invaluable training recommendations to the QA workforce, effectively stimulating user engagement and the acquisition of essential skills, measurably enriching the team's capabilities.

Led the creation of a new project review service for BT employees, taking on the role of Scrum Master to take the project from initial Discover & Define through to Concepts:• Working as Scrum Master gave me exposure to agile project management, the use of Jira to meet the Exit gates where we summarised our findings.• Undertook extensive user interviews and desk research throughout the project cycle to uncover key insights. This included assessing the desirability, feasibility and viability of the concepts produced.• Assisted in both the low and high-fidelity prototypes and conducted remote usability testing with users via interactive wireframes.• Produced problem statements, empathy maps, actor maps, user journey maps and service roadmaps.

• Actively spearheaded collaborative interview sessions across the 4 Compass squads, significantly moulding an all-encompassing Security journey, bestowing concrete contributions to transformative initiatives.• Conducted thorough cross-comparisons of all BT Security standards and processes, streamlining colleagues' efforts and time, championing efficiency enhancements, and setting standards.• Exposure working under tight deadlines for a Pan BT project and awarded COMPASS Colleague of the Month

• Cultivated proficiency in HTML, CSS, and JavaScript, elevating technical competencies in software development, reflecting an unwavering drive for skill enhancement.• Conceptualised and developed the Apprentice Hub, a collaborative platform expertly hosted on SharePoint, simplifying information sharing among technology apprentices, and contributing to seamless knowledge transfer.• Collaborated seamlessly with cross-functional teams spanning engineering, design, and marketing, adeptly guiding product development to satisfy both technical and user-centric requisites, leaving an indelible imprint on project success.

• Proficiently overseen a varied spectrum of inward-facing projects, spotlighting exceptional stakeholder management abilities, most notably driving the P60 Payslips initiative to triumph.• Effectively administered pivotal project components such as Purchase Orders, RAID logs, and intricate schedules, signifying a profound comprehension of the Waterfall methodology.• Played a pivotal role in financial management for projects, consistently showcasing expertise in resource allocation throughout my career, and optimizing project outcomes.