Antony Roy Email & Phone Number

A versatile business professional with over 18 years of experience in IT Service Delivery, Strategic Planning, IT Solutions, IT Governance, IT Infrastructure Management, Cloud Services, Customer Satisfaction, Stakeholder Management.★ A capable individual with extensive and qualitative expertise managing the delivery of big engagements in a multitechnology setting.➤ WHERE CAN I ADD VALUE● Expert knowledge in managing global information technology service delivery, transition, transformation, business process improvement, budgeting, vendor management, and margin enhancement.● Extensive expertise in tracking the business's progress toward optimising Delivery and Operational processes by identifying performance drivers and fundamental causes of inefficiencies in terms of Client, Technology, Process, and People.● Proven capabilities in Customer Lifecycle Management in terms of Deliverables and enhanced Customer Experience, Net Promoter Score, and satisfaction (CSAT).● Demonstrated Excellence in developing deep business insights, strategies, and tactics based on group-wide opportunities and best practises analysis.➤ KEY ACHIEVEMENTS● Proficiency in dealing with High-Profile Customers and Distinguished Clients, generating new business from existing clients, increasing profitability and revenue growth.● Amplified customer satisfaction and team performance by proactively controlling and implementing process enhancements that resulted in process excellence/efficiency.● Significant experience in the following areas: strategic project and programme management, information technology infrastructure, solution architecture, networking, data centre management, virtualization and collaboration systems, and quality management.✎ About MeI am a multi-faceted professional who can strategize, improvise, and enhance effectiveness in all administrative domains. 📧 Do reach me out at: antonyroy.b@gmail.com

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  Anna University Chennai

  First Class