• Assist clients, team members, and new hires with operational or training-related inquiries for multiple projects providing constant elite customer support and coaching for better teamwork.• Understand the regulatory and compliance requirements applicable to projects, guests, facilities and incorporate new business processes with activities to support the project.• Coached and supervised/mentored team members on protocols and procedures as per Client requirements.• Multitask across multiple projects and events and aim for quick resolution and safety with scheduling and providing optimum team management.

• Understood the regulatory and compliance requirements applicable to customers' accounts and incorporated new business processes and activities to support the system.• Managing incoming/scheduled outgoing calls to clients, taking accurate information, and setting up communication between POS (Point of Sale), router, and back-office computer.• Communication with levels 1 & 3 in a professional manner using Skype, Outlook and provide high-quality service using the custom toolsets and ticketing system- Amdocs leading to 120% increase in operational efficiency. • Resolving escalated issues from the offshore team while simultaneously gaining an impeccable client /customer relationship with  a result-focused mindset.

• Supported and assisted the administration with day-to-day operations with detailed reports of events to Senior Management.• Worked on various Administrative functions (salary, recruitment, data entry) to achieve the objectives of the Department and the Company.• Evaluated and examine factors requiring judgment, assisted with Rewards and Recognition functions.• Dealt with Embassies for issues related to Business, Personal and overseas employment visas and contracts.• Provided liaison and coordinated with the Kuwait Government/Ministries e.g. Ministry of Social Affairs and Labor (MOSAL), Ministry of Interior (MOI), Ministry of Foreign Affairs (MOFA), Kuwait Immigration to proceed with all necessary documentation and attestation to meet Kuwait Governmental and contractual requirements for employees.

• Generated Audit report to show the daily sale.• Compiled stock sheet to show the sale and quantity of material in the storehouse.• Documented financial dealings, tracking, and monitoring information.• Provided regular feedback to senior management about competitor activities.• In charge for the records of staff and labor attendance.

• Handled Customer Calls from the USA for AMEX process resolving their query, raising unsatisfied customer complaints to supervisors.• Provided detailed information on American Express Card upon request by clients• Responsible for Customer Service and transfer them to the right department and help obtain customer satisfaction at first contact.

• Handled Customer Calls from the UK for BARCLAYS BUSINESS MASTERS, resolving their query providing detailed solutions and assistance to information on their personal account transactions while banking through Dial-up connections.• Provided Support to the Team, ensuring all service objectives were met and excelled.• Responsible for team attendance and performance sheets and highlight concerning issues, data entry and reviewing team member’s logs.