Antony Mutuku Email & Phone Number

Personality Attributes & Work Experience SummaryI am a dedicated and results-oriented professional with extensive experience in customer service, product management, and team leadership. My expertise lies in optimizing user experiences, conducting market research, and driving product development. I am committed to providing professional services and fostering close working relationships with colleagues to achieve team goals.I have a diverse and extensive background in customer service, product management, and team leadership. My professional journey began with internships at Kewisco Sacco and Makueni County Government, where I developed foundational skills in customer relations, file management, and bookkeeping.As a Product Executive at Shop and Deliver Limited, I excelled in product management within the fast-paced online betting industry. My role involved conducting market research, assisting in product and feature development, optimizing user experiences, and supporting marketing and sales efforts. I demonstrated strong analytical skills by analyzing user data to inform product decisions and improve user engagement.As a Customer Experience Agent, I honed my effective communication, problem-solving, and conflict-resolution abilities. I gained valuable experience managing customer inquiries and ensuring adherence to policies and procedures.I also worked in various capacities such as ticket sales for M-tickets Limited and product activations at Safaricom Westgate Mall shop. These roles allowed me to develop skills in social media marketing, direct sales, and brand ambassador activities.Throughout my career, I have consistently demonstrated a commitment to providing professional services and fostering close working relationships with colleagues. My ability to lead teams, manage escalations, and drive process improvements has been instrumental in enhancing overall customer satisfaction and operational efficiency.

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  Co-Operative University

  Management