Antony García Hernández Businessadministration/Customer Service Experience Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid

- Identification of customer preferences and adaptation to promotional offers.- Preparation of weekly reports and activity report to the Manager.- Attracting new clients through dynamic presentation products.- Customer data management and weekly customer action plan.- Meet with clients and work closely with internal departments (marketing, sales, etc.)- Use of Glofox CRM and MINDBody- Ensuring that client needs are met and / or exceeded, processing client requests in a timely and proactive manner.-Offer quality of service to our clients, as well as follow up on each one to keep their needs covered.

Madrid

HOUSE-KEEPING:* Elaboration of broken lines corresponding to the needs of the company.* Management, control and monitoring of payroll with the hours made.* Review and supervision of the cleaning of the apartments.* Inventory control of furniture corresponding to each floor.* Maintain communication and meetings with homeowners.* Monitoring of the score and ranking of the apartment offered through the different sales channels.

Madrid

HELPDESK DEPARTMENT:* Management and attention of incidents generated in the apartments arranged for tourist rental.* Resolution of problems, management of calls with the owners, management of incidents with insurance, communication of reforms and arrangements with external service companies.* Purchase of furniture for replacement due to damage, maintenance of equipment among other activities.* Customer service for management of delivery and revision of the floors.* Notify the owners of the monthly activity of their apartments to carry out the corresponding settlements.* Preparation of Management Reports of the department, cases resolved, pending and unfinished.

Venezuela

-Gestión y coordinación de las tiendas pertenecientes a la provincia (Isla de Margarita- Venezuela).-Organización de cada tienda cumpliendo con protocolos estandarizados a nivel internacional, diseño de interiores y colocaciones las piezas según los manuales de central.-Administración de los RRHH en la provincia.-Presentar Meeting de KPIS.-Elaboración de informes de Ventas para presentarlos en los cierres de mes realizados en la sede central de Venezuela.

Venezuela

*Atención y calidad de servicio a los pasajeros.*Reservas y venta de boletería aérea nacional e internacional.*Cumplir con la normativa Internacional de seguridad aeronáutica. *Control de carga y descarga de la aeronave (equipajes, carga y correo). *Acreditación de la documentación para dar salida al vuelo.*Formación dirigida a la resolución problemas con los pasajeros, dominio y control en caso de emergencias.*Gestión de RR.HH.

Nueva Esparta, Venezuela

ÁREA DE CONTROL DE ALMACENAMIENTO DE BIENES ADJUDICADOS:*Control de la mercancía en los almacenes por casos de comiso, retención de aduana, abandono legal, embargo y adjudicados.*Estudio de expedientes con la documentación correspondiente de la mercancía.*Administración de recursos operativos dentro del area.

Licenciatura, Accounting

Licenciatura, Business Administration And Management, General