iPort (Res2) is a European based airline and ground handling IT provider. Our management, functional board, development, support and commercial teams are located in De Meern, Netherlands. Our datacenter is hosted in Atlanta, USA. iPort DCS is operational in more than 150 airports worldwide and exploited by an ever growing number of airlines.

We are a globally operating engineering and technology consulting group at the forefront of the digital and connected world.AKKA’s passion for technology is embedded deep in its DNA, and is guided by a clear vision for the future. For 30 years, we have established ourselves as one of the global leaders in our field through a well-balanced strategy combining organic growth with targeted acquisitions.What we do:We accelerate innovation and business performance for the world’s largest industrial groups. By anticipating market challenges as well as responding to them, AKKA catalyzes our customers’ innovation processes and improves time-to-market for their digital offerings.Our approach:AKKA’s unique positioning enables us to boost our clients’ performance through innovation, digitization and cross-sector expertise. Our know-how spans the entire product life cycle from design to manufacturing and in-service support, building on a specialist digital skill set. During the present pandemic, we continue to provide organizations with the competencies and the resources they require for the pursuit, and accomplishment, of their projects.

Responsible for overall P&L for the regions, my primary focus is delivering above and beyond customer expectations while maintaining customer satisfaction. My role consists of team management and working with a large number of airlines to help them optimize operations via our IT Solutions: Passenger Service Solutions, Loyalty (Frequent Flyer, CRM, and Campaining), Revenue Accounting, and Cargo Solutions- Team Management and Company Representation- P&L Management- Manage markets for lead identification and opportunity- Insure RFI/RFP participation and contribution- Align with company policies to ensure compliance- Invest in customer and business understanding to ensure appropriate solutions to optimise operations and validate a comprehensive ROI in the interest of all.- Participate in industry events and represent mercator with the highest sense of service centricity, customer focus, and solution orientation

Responsibilities:Presenty responsible for all business development throughout Europe, CIS, and Russia, my role consists of working with a large number of airlines to help them optimize operations via solutions that evolve within their IT environments. This includes Passenger Service Solutions, Loyalty (Frequent Flyer, CRM, and Campaining), Safety, Revenue Accounting, and Cargo Solutions- Manage markets for lead identification and opportunity- Insure RFI/RFP participation and contribution- Qualify requirements- Management of proposals and LOB team implication to insure cohesion and adaptability- Align with company policies to insure compliance- Invest in customer relationship and business understanding to insure appropriate solutions to optimise operations and validate a comprehensive ROI in the interest of all.- Participate in industry events and represent mercator with the highest sense of service centricity, customer focus, and solution orientation

Responsibilities: Identify and develop business opportunities profitably for the Company’s dynamic solutions for Travel Distribution. Overall • Prepare annual Business Development Plan; as well as prepare a Work Plan. • Lead development by identifying training needs. • Define and follow up of regularly new targets and objectives. • Contribute to the development of strategies for new products and services. • Determine new opportunities through business need analysis’. • Provide direction, guidance to ensure alignment with the Company’s strategies. Account Management • Increase the company’s involvement with existing client • Develop and deliver the business plans through carrying out research, formulate market analysis and deliver accurate business reports. • Serve as a lead facilitator both internally and externally for projects • Develop and manage client communication tools such as the corporate website Business Development and Marketing • Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services. • Further develop multi-tier relationships to organically grow the clients’ accounts. • Build referral and lead generation network • Develop the corporate brand strategy • Develop and manage marketing tools and collateral for existing and new clients • Apply business models so as to create new ventures • Forecast long and short-range market potential in the Travel Management analysis • Adopt a hands-on approach in monitoring the implementation and execution of marketing programmes

Based in Dubai, UAE, I was responsible for contributing to the consolidation and development of new and existing key accounts. As a 'Senior', much of the focus was also to help develop skills and a solid customer base to contribute to the permanent team proficiency to develop market presence in the Global Distribution industry - aimed principally at TMC's, Corporate Accounts, Networks, and Leisure distribution channels.

Competition and Market analysis following +20 years of sales, service, and business development with a major competitor.

Assist in optimizing sales and case management for business development : analysis of needs and wants, propositions and contracts.

Management of direct and indirect sales activity (International - EMEA) Optimize new sales potential and existing account baseEstablish objectives and means to achieveConceive coherent ‘business plans’ within established budgetsElaborate on sales politics and strategies for ‘Business Development’Network with influent actors reinforce company positioning Define promotional activities new technologies (B2B, B2C, and B2B2C)Conception and presentations of ‘Business Plans’ to executive staff Analyze competition to support sales distribution strategyCompetitively identify and enhance contractual processes Develop plans to reduce losses, and optimize client fidelity Identify new sources of revenueConsolidate efficient sales and distribution politicsManage key region to insure profitability, growth, and fidelityManage consortiums and key political entities Manage after sales – training, operational, technical development, ‘need’ management

Consolidate efficient sales and distribution politicsManage key region to insure profitability, growth, and fidelityManage consortiums and key political entities Manage after sales – training, operational, and technical development, ‘need’ management

Organize team organisation for new and existing account base trainingConceive support documents for efficient trainingAnalyse client needs and availability to optimize trainingAdapt training subjects to insure client efficiency and profitabiltyAccentuate new products as added value to business for new and additional revenue sources

Insure efficient conversion of new salesManage integration and adaptation of new work toolsEncourage develpment and profitabilityRethink business processes to optimize employee performance Participate in executive board meetings to add value to brainstorming

Supervisor passenger ground services with a team of 6 AA employees and assisting staff ADP (Aeroport de Paris) of 25