Antony Jacob Email and Phone Number

Customer Experience: Ensured consistent product and service availability, contributing to a seamless customer experience.Inventory Management: Led stock-taking and inventory control to maintain optimal stock levels and accurate tracking.Quality Assurance: Maintained high product quality through careful handling and adherence to delivery standards.Compliance & Safety: Followed Health and Safety protocols, ensuring a secure and compliant work environment.

Team Collaboration: Partnered with kitchen staff to enhance customer satisfaction, achieving an 80% improvement in service ratings.Operational Support: Assisted in meal preparation and managed cleanliness, creating a pleasant dining experience.Efficiency Boost: Organized cleaning schedules to maintain optimal kitchen conditions.

Business Growth: Spearheaded initiatives that resulted in a 20% revenue increase in the first year.Operational Cost Savings: Collaborated on a cost-reduction strategy, cutting expenses by 15% without compromising service.Customer Acquisition: Executed successful promotional campaigns, attracting elite clients and driving a 50% increase in new accounts.

Branch Leadership: Managed full-service branch operations, achieving break-even within three years by prioritizing cost control and growth.Customer Insights Program: Launched a feedback initiative that boosted positive customer responses by 25%.Risk Management: Investigated high-risk clients, including Politically Exposed Persons, ensuring compliance through KYC/AML.Key Achievements:Exceeded performance targets to qualify for RBH Mortgage Champions League (2021).Achieved 30% above target in General Insurance (2020).Improved compliance by 20% through stringent KYC/AML audits.

Team Leadership: Led a team of 7, driving efficiency and ensuring achievement of branch goals.Strategic Planning: Identified growth opportunities through robust business plans to meet financial targets.Compliance Leadership: Acted as Internal Auditor for ultra-small banks, enhancing KYC compliance and risk controls.Key Achievements:Earned a “GOOD” rating in Branch Internal Audit.Secured 2nd place in the “I Love My Bank Campaign 2018.”Boosted productivity by 15% and resolved 90% of customer complaints within 24 hours, raising satisfaction from 80% to 95%.Achieved branch break-even within two years.

Client Relations: Built strong client relationships, contributing to a 20% increase in repeat business.Compliance Monitoring: Conducted KYC, CDD, and EDD checks to mitigate risk and ensure regulatory compliance.Service Excellence: Managed customer query resolutions, achieving an 85% satisfaction score and maintaining service levels.

Customer Engagement: Maintained high levels of client engagement and satisfaction, fostering loyalty and repeat business.

Client Relations: Managed client relationships through regular communication, resulting in a 20% increase in repeat business.Customer Satisfaction: Achieved a customer satisfaction score of 95% through efficient query resolution.

Marketing Campaigns: Collaborated on social media campaigns, increasing online sales by 15% and brand awareness by 8%.Inventory Management: Designed a new stock management system, reducing out-of-stock incidents by 20% and increasing product availability by 10%.Financial Accuracy: Managed daily petty cash transactions, ensuring accurate record-keeping and timely reimbursements.