Antony Joe Email & Phone Number

Seeking a position to utilize my skills and abilities in the service industry that offers me professional growth and an opportunity to be innovative and flexible.

Listed skills include Powerpoint, Gis, Remote Sensing, Microsoft Word, and 16 others.

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  System Engineer

  Toppan Merrill

  Apr 2021 - Present - Chennai, Tamil Nadu, India

  • Training the new hires of service desk team and get them stabilized in project.• Hands on experience in Jira Service Management ticketing tool• Receive incidents, access requests and change requests from end users • Monitor the tickets of IT Service desk team queue.• Assigning tickets and tasks to the team members• Hands on experience working on Active directory tool to perform access provisioning, account disable, password reset • Create KB documentation for the IT service desk team in confluence.• Application installation and troubleshooting via remote support tool• Assign the incidents to appropriate technical group and categorize into appropriate priority level.• Follow up with technical teams for incident status and handling escalations.• Azure - Microsoft authenticator configuration and troubleshooting• Troubleshooting Outlook, Citrix issues.• RSA SecurID - RSA token configuration, Token creation, Pin reset, Token Synchronization.• Configuring and troubleshooting of VPN - Big-Ip Edge client and Global protect• NEC Soft phone – Configuration and troubleshooting.• Hands on experience working on citrix director tool