Antony Lona Email & Phone Number

Laos

Manages the Service and Parts teams to deliver an outstanding customer experience,following the Jaguar Land Rover Service Experience framework (SEF) and Customer First Principles.Having experience in the same field helps me in smoothly managing the implementation of policies, procedures and JLR brand values. Monitor the day-to-day performance and training of each member of the service and parts teams, provide feedback on performance and manages any under-performance and arrange informal training sessions for the teams as required.I also deal in contracting and have managed to negotiate with co-operating companies and am accountable for signing contract by protecting company’s best interest and profit. Handling profit & Loss of the setup,Warranty,Spare parts, CRM, Workshop Tools ,Infrastructure development & maintenance, CEIP,NPS,DSAT,CXD and appointed as Electrical Vehicle Champion.Drives a culture of team working across the service,sales and parts teams to deliver an outstanding customer experience.

Faridabad, Delhi, India.

Here, I was involved in similar profile and brought value addition within Service & Spares part operation processes by providing and proposing best solutions to key customers.Among the various responsibilities which I took care of, the major ones were handling profit & loss of the setup, warranty, spare parts, CRM, Workshop Tools & Infrastructure development & maintenance, CSI & Productivity enhancement. While being associated with the organization, I did my best in arraying marketing and advertising measures for BMW as per specific market circumstances.

Dongguan, Guangdong, China

1.Responsibility for the set-up of a brand new BMW facility2.Implementation of policies, procedures and BMW brand values3. In charge for all service activities4.Project leader of RSM in service5.Project leader of Retail Standards in service6.Project leader of Body and Retail Standards.7.Closely worked with 4S Project in charge in the area of building standards8.To implement standards / guidelines specified internally and by BMW Group for theService department of the dealership9.To deploy, perform and monitor marketing and advertising measures, taking into accountcampaigns from BMW Group and specific market circumstances10.To optimise organisation of Service processes.11.To organise and monitor all systems in accordance with BMW Group guidelines andcustomer orientation practices

Dongguan, Guangdong, China

1.Responsible for all workshop activities of brands.2.Ensuring customer’s vehicle are repaired in promised time with BMW guidelines3.Responsible for BMW S-Gate operations such as PuMA, OSCAR, ASAP etc.4.Monitoring, Updating Capacity Planning System (CPS)5.Implements an ongoing system of quality checks and ensures the use of suitable testequipment and method to maintain professional work standards6.Ensures that service literature is complete and up to date at all times; this includes SIPsand SI, and their distribution to the employees. Organizes ready access to this literatureand to the special tools, and monitors regular use of these resources

Bahrain

1.Responsible for all technical activities of a workshop team and further reports to workshopmanager2.Worked under workshop manager to coordinate all workshop activities3.Responsible for BMW Group Middle East Importer/Dealer Standards Programme inworkshop.4.Responsible for Rolls Royce service and submitting service related problems in ‘ProjectRolls Royce.5.In charge of QMA

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