Key responsibilities:• Advanced to Sales Manager position to drive the weekly KPIs, strenghten existing customer relationships and implement a strong strategic focus on business development.• Manage 15 employees to achieve sales targets and improve efficiencies• Manage fresh produce, liquor, dry goods, frozen, poultry, confectionery and beverage purchasing, selling and promoting.• Managed stock management and sales in a store in the Adelaide Produce Market• Invoicing, processing payments, reconcilliation, payment followups and purchase orders• Strategic planning to add new products and remove products with low turnover rates• Negotiate pricing from suppliers to ensure desired profit margin from each product segment is achieved.Key achievements:Sales increased from an average of $29000 per week in June 2019 to $67000 per week in June 2020• Increased weekly sales from the store in the Adelaide Produce Markets by 25% from June 2019• Increased average monthly sales by 50% from July 2019 due to new produce ventures and a strong focus on business development• Successfull relocation of warehouse closer to the Adelaide Produce Markets • Standardised processes and procedures, i.e developed Credit Application processes, purchase order processes and training manuals• Successfull recruitment and training of 5 new staff to support increased deliveries• Drove and managed the addition of fresh produce and poultry • Grew existing customer base by 55 in the first 6 months due to a strong focus on sales

Key responsibilities:• Manage warehouse stock levels and organising daily delivery routes• Generating leads and meeting sales targets• Performing cost-benefit analyses of existing and potential customers to understand what product is best suited to meet the needs of each target segment• Strengthen existing business relationships with current customers and establish positive relationships with prospective customers to ensure future sales • Resolve customer complaints by investigating each problem, developing solutions and recording activity to increase customer satisfaction and loyalty • Develop product plans to increase product lines and profit margin Key achievements:• Successfully expanded confectionery lines that has increased weekly overall confectionery sales by 40% with at least 0.56% margin made on each product• Created social media profiles for the business that supported the business branding engagement strategy and added an additional avenue for communication with the customers • Redesigned the logo to make it more memorable and visually appealing • Redeveloped the entire website that tripled the average landing page conversion rates in the first month

After completing my business development and marketing internship at this business I was offered a Marketing Assistant role in the company 4 days per week

Key responsibilities:• Reach out to prospective customers via cold calls and email campaigns • Made cold calls to different prospective customers to grow brand awareness and increase the amount of profitable business• Conducted a business review and market research on different stakeholders • Collaborated with business development and marketing teams to ensure business-wide branding consistency for our customersKey achievements:• Formulated and distributed HOSA’s first customer satisfaction survey with a response rate of 30%• Conducted market research by adding over 100 businesses to a prospect list that drove business development • Created a customer satisfaction survey report that was sent to the CEO and the Board

As of March 2018 Hands On SA & Finding Workable Solution merged and rebranded to Mobo GroupKey responsibilities:• Sole management of all expos, promotional stands, events, networking breakfasts and Christmas Pageants • Managed all Mobo social media accounts and analysed metrics to deliver the social content strategy across all platforms as well as optimising and maximising social media ad spend • Monthly marketing reporting to the board that contains social media metrics, Google Analytics metrics, SEO Analytics, Google Listing Analytics, tracked monthly marketing objectives and other marketing activities. • Created and managed a register of all marketing collateral stock levels for each of the 12 locations for budgeting and planning purposes• Created organisational flyers, event flyers, advertisements, promotional videos that conveyed the brand message and adhered to the brand guidelinesKey achievements• Created and managed a marketing request form used to assess advertising requests, promotional collateral and marketing efforts sent in from all 12 Mobo sites to ensure all requests were thoroughly planned for and relevant • Nominated a supported employee who was named as the winner of the 2018 BuyAbility Above and Beyond Awards chosen from over 250 other supported employee nominations that were sent in nationwide. • Maintained a higher Facebook engagement rate each month than all major competitors for all of 2018• Coordinated an organisational wide Quiz Night which increased revenue from the previous year’s event by 21% and coordinated an organisation wide picnic day which increased attendance from the previous year’s event by 31% • Created social media and eBay guidelines and trained staff to comply and understand how social media and eBay will be used for best outcomes

Key responsibilities:• Meet with clients on a regular basis to fully understand their unique website development needs • Independently implement website changes for each client • Brief managers and clients of all changes made and provide any relevant recommendations to improve the websiteKey achievements:• Developed 8 new pages for a client that increased their unique visits to the website on average by 30% in the following 3 months after the pages were developed• Worked closely with a client to successfully create a new rebranded website

Key responsibilities: • Assisted in setting up a new upcoming social media Chatbot called ManyChat that increased the amount of subscribers and participants in a live weekly educational broadcast• Set up email autoreplies via AWeber that were approved by the CEO• Created numerous process maps that were used to plan out Chatbot sequencesKey achievements:• Developed a Chatbot software user guide for the CEO so it can be used to train her customers• Educated the new Chatbot to the CEO and guided her through setting it up• The new Chatbot doubled the amount of active subscribers on the software in 1 month

Key responsibilities:• Customer service• Prepared and served foodKey achievements:• Learnt all floor staff responsibilities• Recognised for my leadership qualities by training multiple staff in different positions

Key responsibilities:• Helped create and plan an event at the Zoo that exceeded forecasted revenue • Strategic content marketing and distribution via Mail Chimp • Forecasted costs and revenues for various events that assisted in planning and preparation of stock to minimise wastage Key achievements: • Created a whole new newsletter template that will be used each month for all stakeholders• Created B2B pitches to attract new prospective business and build a solid brand reputation• Created and monitored a donation portal that achieved multiple donations of an aggregate amount of over $100 in the first 2 months

Key responsibilities:• Drove revenue for MinderSA and Amnesty International • Individually operated and managed a team in sales sites around Adelaide • Trained and motivated other members to achieve their targets Key achievements:• Selected for a prestigious business opportunity to learn more about the business• Achieved my sales targets and goals of 4 sales in the first 2 weeks