Demonstrated an excellent customer service skills, technical proficiency in espresso preparation and latte art, and time management expertise. Moreover, Building rapport with customers, creating exceptional coffee, and efficiently navigating peak hours.

Assisted customers in a professional and friendly manner, addressing inquiries, resolving issues, and providing product information.Maintained accurate customer records and order histories in the CRM system, ensuring effective follow-up and communication.Demonstrated active listening skills, empathy, and quick problem-solving to enhance customer satisfaction and retention.Collaborated with the team to identify opportunities for upselling and cross-selling, contributing to increased sales.Actively participated in ongoing product and customer service training to stay updated on company offerings and best practices.