- Test Planning and Strategy: developed comprehensive test plans and test cases for various software applications, ensuring thorough coverage of functional and non-functional requirements;- Manual Testing: conducted detailed manual testing for web and mobile applications, identifying and documenting defects in Asana;- Regression Testing: executed regression test suites to ensure that recent changes did not negatively impact existing functionality;- Automated Testing: involves automating regression test cases to reduce the need for manual testing effort and cycle time;- Defect Management: collaborated with developers and product managers to prioritize and resolve defects, enhancing overall product quality;- User Acceptance Testing: coordinated and performed UAT, working closely with stakeholders to validate that the final product met user needs and business requirements;- Test Reporting: generated detailed test reports and metrics to track testing progress, defect status, and overall product quality;- Cross-functional Collaboration: worked closely with cross-functional teams, including development, product management, and UX/UI, to ensure seamless integration and delivery of high-quality software;- Training and Mentorship: mentored junior QA engineers, guiding best practices in manual testing and defect management.

- Responsible for inventory, stock ordering and sales distribution management- Promotes the business through social media- Manages all staff and creates staff schedule- Facilitates dialogue between owners and staff- Tracks profits and maintains financial accounts

- Responsible for inventory, stock ordering and sales distribution management- Organizes events and promotes the business through social media- Manages all staff and creates staff schedule- Facilitates dialogue between owners and staff- Tracks profits and maintains financial accounts

• Implementation and development of self-service systems - Work with the project documentation - Establishment and agreement of business requirements - Control of work completion according to the plan - Cooperation with contractors - Analysis of results • Establishment of business requirements and description of business procedures of Department of Customer Service in migration project to the new billing system Foris MSCP • Initiation of improvements in current CRM systems - Customer Care Front-End and Foris MSCP, including participation in development of general requirements for CRM system – Siebel • Automation of existing Contract Center interfaces: - Implementation of the control mechanism of the subscriber’s supplementary information - Introduction of the quick text entry system - Optimization of the system streamlining with ads and offers • Participation in the project of implementation of the broadband Internet access - coordination of the processes related to the project within the Department of Customer Service • Participation in the project of integration of Comstar Ukraine and PrJSC “MTS Ukraine” • Implementation and development of alternative customer service channel – solution “online web chat”