Antoya Green Email & Phone Number

Fort Wayne, In, Us

Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors. Provided company users with tech support for IT problems and account maintenance. Maintained knowledge of advances in information technology systems and applications. Tackled troubleshooting and problem resolution to support end-user technical issues. Maintained working knowledge of current software by completing required training and reading applicable literature. Maintained up-to-date user access for future reference.

Fort Wayne, Indiana Area

Built and maintained client relationships Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency. End of Month GL closing/Account Balancing Project manager experience SAP and data conversion subject matter expertise along with project management skills Provided consultation to the client before, during and after implementation, including the development of new procedures the changes may necessitate Carefully examined data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process Conducted train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures International and Domestic travel Drove continuous improvement of project delivery process by providing strong leadership. Prepared cost estimates for projects of varying sizes. Generated and tracked change orders and other contractual modifications affecting budget and schedule. Determined project staffing needs and led resource management. Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Tempe, Az

Reviewed and implemented vendor agreements This included interpreting the agreement for relevant content, loading the agreement in a processing system that helps relay information out to different departments and field support teams Received calls about pricing concerns Provided training to other employees, Including international and domestic teams Provided daily data analysis of relevant data using Access, SAP, Power Bi and Excel Updated and maintained database of suppliers and contractors. Established cost monitoring procedures and reporting systems. Customer Service Analysis – Team SKP Leader Analyzed pricing and sales for business products. Collected historical cost data to estimate costs for current or future products. International and Domestic Customer Operations

Scottsdale, Arizona, United States

Reviewed taxes for resale certifications and expiration of vendor agreement Helped to a full customer review to make sure that tax was calculating based on the taxes in the billing state Forecasted long term and short term customer's need Determined and uploaded vendor freight information into logistic and replenishment systems Analyzed customer service levels and customer satisfaction and take appropriate action to achieve service level goals by customer grouping Worked with carriers to expedite delivery of orders and determine correct disposition of refused product Coordinates with the billing department on confirmation of corrected invoices due to the return of refused/discontinued product Insured the most cost efficient freight rates by reviewing freight and ground cost based on location Allocated product to customer orders in a low inventory situation to help maintain high levels of service for key accounts but customer satisfaction for all customers. Examined, selected and purchased merchandise consistent with specification requirements. Collaborated with company managers regarding product pricing, promotions and markdowns. Kept records of vendor and supplier expenditures and organized financial documents into company databases. Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products. Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales. Implemented strong product marketing strategies by collaborating with sales teams.

Nestle Corp

Database document building using Excel documents charts and graphs (Pareto, multi-color, Pie, Pivot, interactive) Created and updated training documents Maintained Executives' and Sales' appointment schedules by planning and scheduling meetings, conferences, teleconferences, and travel Served as a project manager for annual direct mail fundraising campaign: strategize messaging, create timeline, manage creation and production of materials, and obtain necessary approval Processed invoices relating to fixed assets, sales taxes, corporate request, and customer refunds and ensured authenticity of invoices and verified signatures Used international rates and packaging rates for shipping processing Arranged a filing system and ensure confidentiality of all payroll records Performed detailed analysis and distribute report. Documented and tracked overhead and capital expenses for budgetary purposes. Completed month-end and year-end close procedures and reconciled bank accounts. Reviewed and reconciled discrepancies in accounts and financial documentation.

Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.Maintained disk storage by verifying and preserving terabytes across physical locations.Managed backup, user account and helpdesk systems.Helped clients fill out loan applications and find ideal loan options.Met with applicants to obtain information for loan applications and answer questions about loan process.Informed customers of application deadlines, approvals and denials.Educated customers regarding actions and strategies for debt repayment.Submitted applications to credit analysts.

Bachelor Of Science - Bs, Business Administration, Management And Operations

Associate Of Arts And Sciences (Aas), Business Administration And Management, General