With over 20 years of experience in IT project management, I am a Vice Director at Pharma Ticino SA and Medical Village, where I oversee the IT governance, business plan, business continuity plan, IT auditing, and system architecture of the organizations. I have a Master's degree in Advanced Studies IT Management and Governance, and I hold certifications in COBIT 5 and ITIL.I have successfully created and conducted IT projects for various sectors, such as insurance, financial, educational, health, and general services. I have also integrated third-party software, paying particular attention to the company needs, procedures, and processes. I have excellent skills in problem solving, software design, solutions research, and digital marketing. I am passionate about using business intelligence and data analytics to optimize the performance and efficiency of IT systems and processes.