Andreas Nathanail Email & Phone Number

Limassol, Limassol, CY

Cyprus

Cyprus

• The role requires providing an efficient and friendly 1st line of support across a range of different systems for users including remote support.
• Perform Service Desk duties, clearly defines user problems received via phone/e-mail/chat, resets/unlocks accounts, sets up printers, applications, troubleshoots TCP/IP issues, troubleshoots Office applications.
• Take ownership of customer issues reported and sees problems through to resolution.
• Maintain the computer systems, ensures the smooth and seamless running and fixing problems as they arise.
• Ensure compliance with Standard Operating Procedures (SOP)
• Ensure compliance with Service Level Agreements (SLA)

Limassol, Limassol (Lemesos), Cyprus

• Acting as system Engineer for RCB bank LTD with the same responsibilities.
• Manage and maintain Windows based core systems including windows server and client O/S as well as add-on applications such as MS Office and various other commercial and in-house software.
• Support telecommunication including Avaya, Cisco and other telephone systems, mobile devices, telecommunication lines, internet connections and other telecommunication channels.
• Provide Helpdesk service to users.
• Responsible for installing, configuring, upgrading, updating and maintaining computers, operating systems and local applications in support of business processing requirements.
• Maintain user documentation and hardware inventory.

Limassol

• Manage and maintain Windows based core systems including windows server and client O/S as well as add-on applications such as MS Office and various other commercial and in-house software.
• Support telecommunication including Avaya, Cisco and other telephone systems, mobile devices, telecommunication lines, internet connections and other telecommunication channels.
• Provide Helpdesk service to users.
• Responsible for installing, configuring, upgrading, updating and maintaining computers, operating systems and local applications in support of business processing requirements.
• Maintain user documentation and hardware inventory.
• Perform data backups and recoveries.

• Setup and implementation of network and cabling infrastructure.(Simple routers, access points, switches)
• Setup and installation of windows servers (server 2003, 2008,2012)
• Manage active directory users and computers.
• Manage Microsoft exchange users, mailboxes and configuration (2003, 2007, 2010)
• Software and hardware support and configuration of Desktops and Laptops.
• Software and hardware support for printing Devices.

Limassol, Limassol (Lemesos), Cyprus

• Ensure good working conditions for all the company computer equipment.(Computers, monitors, printers, servers, UPS, Cisco Phones)
• Ensure good workflow for the company systems with the coordination of vendors. (ERP, Cisco Telephony system, Firewall rules, internet providers)
• Basic training of new and old Employees regarding the above items if needed.

Limassol, Limassol (Lemesos), Cyprus

• During this period, I was providing large range of technical support in Offices Island wide. Skills developed during the above period:
• Setup and implementation of network and cabling infrastructure.(Simple routers, access points, switches)
• Setup and installation of windows servers (server 2003, 2008,2012)
• Manage active directory users and computers.
• Manage Microsoft exchange users, mailboxes and configuration (2003, 2007, 2010)
• Software and hardware support and configuration of Desktops and Laptops.

Limassol, Limassol (Lemesos), Cyprus

• Providing service support to end users at the shop
• Giving basic information and quick tips to customers
• Handling customer complains
• Cooperate with vendors for repairs or replacement or repair of defected products.

Larnaca, Larnaca District, Cyprus

• Assisting the IT manager to the following tasks.
• Maintain good working condition on shops POS system.
• Setup and implementation of new POS machines.
• Work with Vendors to ensure good working conditions on shops equipment.
• Train and assist end users in the shops regarding POS System procedures.

• Year 2002 – 2003 Crew memberYear 2003 – 2005 Swing ManagerYear 2005 – 2006 2nd Assistant ManagerSkills developed:
• Able to work as a team
• Basic people skills during shift management
• Provide training on procedures to new employee’s
• Handling customer complaints

Bachelor Of Science - Bs, Computer Science

Education record