Antonio Soto Santos Email & Phone Number

Attleboro, Massachusetts, United States

Cranston, Rhode Island, United States

Stoughton, Massachusetts, United States

Fall River, Massachusetts, United States

Franklin, Massachusetts, United States

· Processes maintenance contracts for assigned regional accounts through EMC''s contract processing systems· Interfaces with Global Revenue Operations, Sales and Finance departments to resolve contract issues· Interfaces with all areas of Global Services, Sales, Inside Sales, Finance departments, and customers· Provides accurate contract information, and books revenue that meets corporate goals and is compliance with Sarbanes Oxley regulations.· Maintains contract information in the Worldwide Oracle Contracts Management System Database according to established procedures and Service Level Agreements (SLA's)· Processes consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales· Reviews invoice detail and issues credit memos where applicable.· Performs other duties/special projects as required.· Processes Policy Variation Requests (PVR's) as required to meet established SLA s· Assists credit department, sales and customers in the resolution of accounts receivable issues· Resolves order discrepancies and contract billing issues through interface with customers, Global Revenue Operations, Finance or senior management. Reviews invoice detail and issues credit memos where applicable· Manages contracts activity for renewal, installation, de-installation activity and upgrades of contract equipment for assigned regional accounts, (in conjunction with the terms of the Hardware and Software warranty and/or maintenance contract.)· Modifies contract information as needed· Uses defined metrics to ensure consistency and best practices· Intermediate to advanced excel skills preferred

Franklin, Massachusetts, United States

•Responsible for the renewal of warranty maintenance contracts, ensuring that all product data is accurate and up to date as well as modifying per sales rep request•Interface between sales reps and other assisting groups to resolve any case issues•Contributor to largest recurring revenue in Dell EMC•Utilize multi-faceted platforms such as Salesforce, Excel and Oracle i11

100 Sockanosset Crossroads Cranston Ri

•Responsible for day-to-day project related tasks involving portfolio management software Planview•Complete various administrative and project-oriented tasks against fixed deadlines•Run a Single Summary Project report used to view progress in a project, comparing the demand needed for the project vs. the actual effort dedicated on the project using Excel pivot tables•Ensuring excellent work quality while operating with a vast amount of data cleaning

Cranston, Rhode Island 02905

•Committed to ensuring the highest level of customer service and satisfaction•Responsible for hitting sales quota to meet 10 phone and 10 accessory per week•Receiving customer payments ensuring customer satisfaction•Enhancing the customers’ experience by activating new lines with a fast and simple process

Associate’S Degree, General Studies

Associate’S Degree, Business Operations

Activities and Societies: Parent Journey | Full Circle Volunteering OpportunitiesEarning 23 college credits towards an Associate’s Degree.