It Technical Project Manager
CurrentResponsible for the company’s IT infrastructure supporting 40 staff across 4 locations in the UK, Netherlands and Germany, reporting directly to the Managing Director. Administration and maintenance of servers, workstations and network equipment. Maintaining desktop applications, local area networks, IT security and telecommunications. Troubleshooting and resolving both in-house and customer support requests.Duties:Networking• Managing the internal and hosted network infrastructure including: firewalls, router and switches• Implementing and monitoring network security.• Administration of the company's WAN and Internet connections.Internal Systems• Responsible for hardware and software installation, maintenance and troubleshooting.• Managing user accounts, mailboxes and telephones.• Developing system backup, archiving, and disaster recovery policies.• Strengthening the IT infrastructure by implementing new security methods and technologies.• Writing and maintaining documentation on procedures, security and system changes.• Performing routine audits of systems and software.• To evaluate, test, advise, train and support I.T. related projects.Help Desk Administration• Responding to and communicating with staff on all levels to help resolve IT-related issues promptly.• Providing onsite and telephone support for customers.• Responsible for ongoing staff training on hardware, software and IT procedures.Customer Support• Troubleshooting and resolving customer issues with products via e-mail, telephone and remote support.• Visiting customer sites to perform onsite repairs to NAS and iSCSI storage appliances.• Advising customers on suitable products to meet their requirements via e-mail, telephone and meetings.Budget Management• Managing the IT budgets and procurement of hardware, software and services.
