Sergiy Antonyuk

Sergiy Antonyuk Email and Phone Number

Manager of Customer Support at IWD Agency @ IWD Ukraine
zhytomyr, zhytomyrs'ka oblast', ukraine
Sergiy Antonyuk's Location
Zhytomyr, Zhytomyr, Ukraine, Ukraine
Sergiy Antonyuk's Contact Details

Sergiy Antonyuk work email

Sergiy Antonyuk personal email

n/a
About Sergiy Antonyuk

At the moment I live in Zhytomyr.Some of my featured skills:- Basic skills of using Ubuntu Linux and similar operating systems;- Basic Python coding skills;- Experience of problem solving and communication with customers (technical support);- Eager to learn;- Considerable experience of work with Microsoft Windows;- Skills of setting up virtual machines (DOSBox, VirtualBox);- "Blind" typing skills - about 220 symbols per minute- No bad habits.Also, I have skills of software testing and work with the technical documentation in Ukrainian, Russian and English.Hobbies - reading, computer games (including game modification), plane spotting.

Sergiy Antonyuk's Current Company Details
IWD Ukraine

Iwd Ukraine

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Manager of Customer Support at IWD Agency
zhytomyr, zhytomyrs'ka oblast', ukraine
Employees:
17
Sergiy Antonyuk Work Experience Details
  • Iwd Ukraine
    Manager Of Customer Support
    Iwd Ukraine Jan 2018 - Present
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  • Iwd Agency
    Manager Of Customer Support
    Iwd Agency Jan 2018 - Present
    Zhytomyr Region, Ukraine
    During my work here I was assisting the clients in resolving the issues related to Magento extensions,creating the reports about the issues and sending these reports to the extension developers, preparing estimates for paid modifications of the extensions.As well i was processing the requests and reviews posted on the sites where the Magento plugins are available for purchase and processing refunds.
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  • Iwd Agency
    Qa Engineer
    Iwd Agency Jun 2017 - Jan 2018
    Zhytomyr Region, Ukraine
    Working with project based on Magento.Quality control of changes made according to the clients' requests (patches, third-party extension installations, customization)
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  • Iwd Agency
    Manager Of Customer Support
    Iwd Agency Nov 2015 - May 2017
    Zhytomyr Region, Ukraine
    Supporting the clients who has any requests related to IWD Agency's Magento extension. Passing the tickets to the Support Engineers (if needed), reviewing feedback and providing it to the extension developers. Training junior Support Managers.
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  • Iwd Agency
    Qa Engineer
    Iwd Agency Jun 2015 - Nov 2015
    Zhytomyr Region, Ukraine
    My duties included:checking Magento extensions for compliance with the specifications;regression testing of Magento system with newly installed patches;testing the new updates on the site;describing the new functionality in the user guides;creating the reports about the issues (in English) and sending these reports to the extension developers.
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  • Ignite
    Gps Map Editor
    Ignite May 2015 - Jun 2015
    Zhytomyr Region, Ukraine
    Waze project:- editing of GPS maps; - fixing bugs in GPS maps.
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  • Digital House Software Solutions Llc
    Qa Engineer
    Digital House Software Solutions Llc Oct 2014 - Mar 2015
    Performing of quality assurance in the following projects:- Implementation of multilingual localizations in flash-applications- Refactoring of flash-applications in browsers and desktop clients,- Optimization of web applications by implementing common logic to them.
  • Modnakasta
    Claims Specialist
    Modnakasta Sep 2012 - Oct 2014
    - processing of requests created by operators;- forwarding requests to other departments of the company to resolve difficult situations;- receiving and processing incoming and outgoing calls;- solving issues, connected to customers' website use;- collecting information about bugs from customers, processing of this data and transferring it to developers;- manual website bug search;- processing of information about customers' behavior which could potentially harm the company;- operations with data in 1C;- operations with clients' profiles on the site;- performing other tasks at the request of management.
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Sergiy Antonyuk Skills

Testing Manual Testing Microsoft Office Bugzilla Usability Testing Ubuntu Quality Assurance Game Testing Software Installation Black Box Testing Basic Html Web Testing Regression Testing Redmine Firebug Bug Tracking Virtualbox Otrs Image Manipulation Magento Python Technical Support Customer Support Customer Service Zendesk

Sergiy Antonyuk Education Details

  • Zhytomyr State Technological University
    Zhytomyr State Technological University
    Ecology And Environment Protection

Frequently Asked Questions about Sergiy Antonyuk

What company does Sergiy Antonyuk work for?

Sergiy Antonyuk works for Iwd Ukraine

What is Sergiy Antonyuk's role at the current company?

Sergiy Antonyuk's current role is Manager of Customer Support at IWD Agency.

What is Sergiy Antonyuk's email address?

Sergiy Antonyuk's email address is se****@****ncy.com

What schools did Sergiy Antonyuk attend?

Sergiy Antonyuk attended Zhytomyr State Technological University.

What skills is Sergiy Antonyuk known for?

Sergiy Antonyuk has skills like Testing, Manual Testing, Microsoft Office, Bugzilla, Usability Testing, Ubuntu, Quality Assurance, Game Testing, Software Installation, Black Box Testing, Basic Html, Web Testing.

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