Responsible for direct sales of ‘Ignition’ car insurance, ‘AA’ van insurance and ‘Clements Worldwide’ insurance policies to B2C market and further cross-selling of additional services including breakdown, legal and other additional policies. Reported to the Sales Manager.Key responsibilities included:• Managed overall customer relationships from start to finish – covering sales, renewals,cancellations and payment changes.• Sold a range of products and services, to both new and existing clients.• Maximised every sales enquiry by offering customers alternatives and up-selling.• Liaised with underwriters and external finance companies when selling and adjusting policies.• Built and developed accounts by identifying the customer's needs.• Conveyed technical information to customers.• Contacted prospective clients by phone and email.• Involved in the pitching of the company’s services to potential business clients. • Continuously achieved set KPIs – compliant with internal objectives and quality of service.• Constantly developed existing sales processes which generated sustainable growth.• Trained new staff on company’s CRM software.• Selected as a team representative to liaise with management at all levels. • Completed various internal training relevant to the role.

Responsible for dealing with sales and customer service calls on behalf of business partners offering insurance products and breakdown covers for 'LTSB', 'Churchill', 'Help the Aged', 'Tesco' and 'Green Flag'.Key responsibilities included:• Managed customers' policies from sale, midterm adjustment, cancellations and renewals.• Followed strict guidelines when handling inquiries while focused on achieving and maintaining set KPIs.• Selected as a key representative to train at the Tesco Insurance Headquarters in Doncaster with the aim to gain comprehensive knowledge of the product to assist with its further implementation in the Ipswich office. • Completed comprehensive training in sales, customer service and complaints handling.