Antwan D. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Scottsdale, United States

- Responsible for installation/configuration, operation and maintenance of systems hardware and software and related infrastructure.- Ensures that system hardware, operating systems, software systems, and related procedures support the needs of the organization.- Primary point of contact for the IT Help Desk and provide quality user support which results in continued improvement of employee performance and involvement in support of corporate objectives related to information technology.- Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.- Responsible for managing the annual computer replacement, including providing budget information to the Sr. Manager.- Responsible for managing Active Directory. This includes creating user accounts, creating computer accounts, making any necessary modifications and changes and the deleting of user accounts.

Scottsdale, Arizona

- Provides Customer Service to all hotel guest and nightlife guest at the W Hotel.- Bar Security

Chandler, Arizona

. Improved operations of the company by interpreting and creating dashboards on EHR database in Power BI and Sisense.. Managed and Integrated company metrics towards introducing and implementing BI software in the organization.. Managed multiple projects with different departments using agile methodologies to drive continuous improvements. . Developed and managed company website and increased online audience using WordPress and Google services.. Trained and assisted the IT team and provided level III tech support to the company executives.. Collaborated with Executives, Senior Leaders, and Managers on projects by implementing data analysis techniques.. Compiled, cleaned, transformed, and validated data to produce reports for all departments improving decision making.. Presented analyses of all data to Senior Leaders and other departments in various formats (charts, graphs, tables, etc.). Designed strategic plans for component development practices to support future projects.. Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access to classified patient information.. Provided continued maintenance and development of bug fixes and patch sets for existing web applications.. Followed all internal security procedures to assure accordance with HIPAA.

Phoenix, Arizona Area

. Provided exceptional Tech support throughout the entire company. . Augmented and implemented ticketing system Spiceworks to manage tech support request.. Compiled and accurately deployed Daily Excel reports for Executives.. Assisted company website development and deployed updates towards improving company’s online outreach.. Managed company portals in WordPress and Google Analytics to monitor user behavior.. Followed up with personnel and clients to ensure optimal customer satisfaction.. Engaged users, answered questions, and described solutions to customers in a jargon they understood.. Designed, developed, and deployed companies new WordPress site and Employee portal.. Provided on-call mobile technical support to Healthcare Providers throughout the valley.. Documented and updated the IT departments policies and procedures and trained IT team members as needed.. Identified and solved technical issues with a variety of diagnostic tools.

Tempe, Arizona

. Gathered data and produced Excell reports covering the daily company KPI's.. Maintained and monitored company's WordPress website.. Identified and solved technical issues with a variety of diagnostic tools. . Provided various technical support for the company.

Phoenix, Arizona Area

. Web/Software Development (HTML/CSS/Javascript/JQuery/PHP/SQL). MySQL Database Management