Antwain M Griffin Jr Email & Phone Number

Dallas, Texas, United States

- Troubleshoot and resolve more complex technical issues related to software, hardware, network systems, and specialized applications.- Collaborate with Tier 3 support, system administrators, and other specialized teams for issues requiring further escalation.- Analyze recurring incidents and identify root causes to prevent future occurrences.- Implement solutions and fixes for known errors and document resolutions for the knowledge base.- Participate in post-incident reviews to improve processes and prevent future issues.- Monitor system performance and proactively identify potential issues before they impact users.- Perform routine maintenance and updates on critical systems and applications.- Work on projects related to system upgrades, migrations, and other IT initiatives.

Dallas, Texas, United States

- Respond to incoming service requests, incidents, and inquiries via phone, email, or ticketing system.- Diagnose and resolve technical issues related to software, hardware, and network systems.- Provide timely and effective support to end-users by addressing their IT-related problems.- Guide users through troubleshooting steps, explain technical details in a user-friendly manner, and provide solutions.- Maintain accurate records of all support activities, Provide timely and effective support to end-users by addressing their IT-related problems.- Assist in the setup, configuration, and maintenance of IT systems, including computers, software, printers, and networks. - Perform routine checks and maintenance tasks to ensure system reliability.

Forney, Texas, United States

- Assess the learning needs of individuals or teams within the organization following compliance standards.- Providing one on one coaching and mentoring to employees for personalized guidance and improvements.- Coordinated trainings for newly hired associates while providing partnering assistance for operations.- Support employees during organizational changes and transitions by providing training and resources to adapt to new processes and procedures.- Analyze training metrics and data to measure the impact of training on employee performance and make data-driven decisions for improvement.-Utilize a variety of training delivery methods, such as classroom trainings, virtual, and hands on learning to meet the needs of SOP guidelines.- Assess the effectiveness of training programs through evaluations, surveys, and feedback mechanisms. - Make improvements and updates to training materials based on results.- Focus on developing specific skills, whether technical, soft, or leadership related, depending on the organization's goals and the need of employees.

Garland, Texas, United States

-Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. - Resolved product and service issues by problem solving and critical thinking - Manage and lead a team of employees, providing guidance, coaching, and support to ensure they meet performance expectations and deliver outstanding customer service. - Oversee day to day operations in the assigned department, ensuring proper stocking, merchandise, and cleanliness standards are maintained. - Monitor inventory levels and assist in inventory management.- Foster a customer centric environment by ensuring that team members provide friendly and helpful assistance to guests, addressing their inquiries and concerns properly. - Train new team members and provide ongoing training and development opportunities to enhance their skills and product knowledge. - Set performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.

Associate Of Science - As, Computer/Information Technology Administration And Management

Activities and Societies: Key Features and Offerings; - CCNA 1: Introduction to Networks - CCNA 2: Switching, Routing, and Wireless.

Associate Of Science - As, Psychology

Courses Include: Intro to Psychology, Statistics, Macroeconomics, Philosophy and World History

Information Technology

Activities and Societies: Key Features and Offerings; - Comprehensive Course Catalog - Certified Instructors - Hands-On Labs - Industry.

Education record

Activities and Societies: Received Academical Recognition