• Worked as the systems specialist overseeing 3 regions, that I would drive to correct any data/network problems that may occur.• Worked as a helpdesk operator and accepted troubleshooting calls that I would remote in to user’s computers to rectify any issues • Write reports for reoccurring issues to find a fix to alleviate the problem• Modified equipment in accordance with user requests.• Install and support LANs, WANs, network segments, Internet, and intranet systems.• Identify user needs.• Determine network and system requirements• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Assign configuration of authentication and authorization of directory services

Spearhead maintenance and troubleshooting for telecommunications equipment. Provide leadership for telecom personnel while maintaining computer network. Prepare weekly reports for commander to deliver issue updates as well as consultation of multiple technological/communications-related situations Utilize tactical secure wireless radio communication on UHF, HF, VHF and satellite. Successfully established all communications processes and services for unit from first deployment Recognized with letter of appreciation of accompanying unit for providing superior communications support.

Asset Manager, Advatix/Tforce Logistics March 2020- June 2021• Created SOP for the help desk team to assist with operations• Held daily meeting with help desk managers and support team to keep up with status reports to ensure excellent customer service• Trained help desk team on procedures in Active Directory • Kept up with software and security updates for the company in the US and Canada using LANSweeper, and Automox• Removed inactive machines from Active Directory • Organized Active directory to ensure machine are in the proper OU to receive updates • Added machines to active directory • Imaged desktops/laptops for new employees• Decommissioned PCs from terminated employees and removed objects from active directory• Spearheaded company wide PC refresh. Imaged new Windows 10 machines to replace Windows 7 machines • In charge of ordering PCs and PC equipment from multiple companies. • Kept up with inventory of all PCs • Received and removed machines from our domain as users are removed• Built relationship with AOK recycling to have our outdated equipment properly recycled• Remove and add adobe accounts and assist users with set up of the new adobe privileges• Back up terminated users files from Microsoft OneDrive to our share drive• Due to the fact we have machines across the US and Canada, I reach out to managers to ensure machines and equipment is shipped back to the local headquarters for to complete the decommission process• Create spreadsheet for machines and users that are not up to company standards or outdated software.

 Installed and repaired data communications lines and equipment for computer systems, using handtools and test instruments. Executed daily operations of maintaining data and telecom equipment. Reviewed work orders to move, change, install, repair, and remove data communications equipment, such as modems, cables and wires. Read technical manuals to learn correct settings for equipment. Was instrumental in running the night shift alone in the information technology department. Measured, cut and installed wires and cables. Spliced wires and cables, using handtools and soldering iron. Trained 2 individuals in terminating and the correct color code of cat 5 cabling. Connected microcomputer and terminal to data communication lines. Disassembled equipment and inspected and tested wiring to locate and repair problem. Modified equipment in accordance with user requests. Tested communication lines to ensure that specifications were met, using testing instruments such as voltmeter and data scope. Successfully handled the point of sales systems throughout the property. Entered commands into computer to test equipment. Read messages on computer screen to verify that data was being transmitted between locations according to specifications. Blackberry reset, blackberry password reset and activation, sync with MS Outlook Planned layout and installation of data communications equipment. Demonstrated use of equipment.