Anu Bagga Email & Phone Number

Australia

Seconded to do special assignment more based in the office. This temporary contract enabled me to gain excellent exposure to relationship management with stakeholders as I supported Government Department Representatives from DHA, ABF, AFP, ASIO and other agencies within the Australian Federal Government’s Nauru Centre. Using excellent people skills, I used my expertise in operations, client welfare and case management to lead conversations and ensure decisions made with the highest empathy, integrity and care- Proactively identified and developed human intelligence sources- Collecting evidence against intelligence plan in line with Centre and Government priorities- Established and maintained working relationship with, and oversight of, field intelligence officers (FIOs)- Establishment of systems and processes - including training and mentoring- Leveraged strong interpersonal skills to build trust and rapport with clients - Oversee / assess / gauge client wellbeing and assist in detection - Gathered and recorded safety and security information - Development and maintenance of client risk assessment - Diligently stored information in accordance with relevant record keeping obligation, including privacy and confidentiality obligations- Completed periodic perimeter checks, patrol high risk locations, conduct safety and security audits and protect critical infrastructure

Australia

Prior to my secondment to a special assignment, worked through Wilson Security providing hands-on supervision and management to team of 12 security staff per shift. I demonstrated excellent leadership in a very pressurised and sensitive environment, setting the tone of the level of high professionalism I expected of my team at all times. In this government contract, we were in charge of the provision of welfare services to asylum seekers residing in the regional processing centre including management of vulnerable and at risk clients. I returned to this position once my special assignment finished- Demonstrated excellent care and empathy in daily case management- Managed clients at risk of self-harm or suicide through safety planning and referral to other stakeholders / service providers- Actioned and monitored behavioural plan in accordance with safety and welfare standards.- Demonstrated high level of culturally competence with the ability to work effectively with people from diverse national, cultural, linguistic and religious/spiritual backgrounds.- Completion of client behavioural profiling and client individual security risk assessments. - Provision of daily emotional support to assist in enhancing their physical, emotional, social and spiritual well-being.- Co-ordination of interagency behavioural meetings with medical and immigration providers to review and discussion of behaviour management- Provided genuine care, support, counselling and mentoring to staff under my leadership as a result of the sensitive environment we operated within

Australia

Previous full time role working in regional Australian cities, where I demonstrated excellent professionalism in the way I handled my daily tasks and duties working within Coal Mining & Gas Pipeline Sites- Managed and supervised duties and rostering for a small team of security staff (up to 20 per shift)- Maintained all Occupational Health and Safety standards and safety-conscious culture for team- Co-ordinated conflict resolution, mediation and complaint resolution of clients and staff- Facilitated Incident Reporting and all appropriate documentations as per SLAs and QA standards- Providing visitor Induction for new stakeholders coming onsite (as well as access control)- Championed proper adherence to site obligations and policies within gated premises

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba

Certificate Iv In Mental Health

Certificate In Security Operations

First Aid & Cpr Certificate