Led the operations team to deliver excellent event and course experiences. Incorporated Business Intelligence in all the work to reduce manual administrative work and increase efficiency. Managed Operations budget of AED 10 million. Monitor both Operational and School budgets and provide expertise in legal, procurement and operational areas. Manage contracts in excess of AED 5 millionReduced 67%-man hours on reporting by developing the LI (Leadership Institute) dashboard. Created Leadership Institute operational processes, and ensure adherence to them, also constantly updating it. Led the operations team of 4 both locally and remotely to deliver excellent event and course experiences to both internal and external clients and participants. Partnered with internal and external stakeholders to deliver LI and MAF objectives including vendor management.Ensured the LI space is managed well, responsible for health and safety. Constantly improve the learning space with new tech and design. Contributed to Visual storytelling for monthly Culture newsletter.Volunteered to train the support staff to improve customer experience.

 Provided administrative support to The Principal Architect. Anticipated and prepared material required for meetings, workshops, organised the technical documents and drawings

 Incharge of the telebusiness unit of Xerox Emirates Trained and managed a team of 3 Achieved 100% target of sales, received the appreciation award twice for achievement.  Contributed to the team during exhibitions and events

 Provide demos of the machines to customers and propose solutions for their document printing. Managed the customer database of the company Convert cold calls to leads for sales team Managed events and exhibitions