• Provide overseas education counselling services to student for Australia, NZ, USA, Canada and UK.• Guide, assist and ensure students with successful completion of all the key milestones of the Admission, Process-shortlisting, Editing, Documenration, Enrollment, Post-visa formalities such as pre-departure etc.• Ability to synthesize information from diverse sources and present it professionally. • Assess supporting documents against application checklist. • Preparing application packet and submitting completed documents to the admission team. Prepare students for GTE/immigration interviews. • Support/assist any other tasks assigned by counsellor/supervisor.

● Manage large amounts of inbound and outbound calls in a timely manner.● Keep records of all conversations in HubSpot in a comprehensible way.● Identify customers’ needs, verify information, research every issue and provide solutions and/or alternatives.● Remain aware and knowledgeable of promotional campaigns and similar competitiveproducts/services in the market.● Build sustainable relationships and engage customers by taking the extra mile.● Frequently attend training to improve knowledge and performance level.● Report to Customer Care Manager on internal process improvement.● Meet personal/team qualitative and quantitative targets.● Responsible for managing customer engagement during the customer lifecycle.● Drive customer retention and revenue growth for an established customer base.● Provide feedback to management to improve systems and processes.● Handle high volume of customer contacts through phone and email each day.