Anu J Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

•Lead the execution of high-priority, complex data requests, managing client relationships and ensuring tailored solutions that enhance user experience and retention. Expertise in stakeholder management and delivering impactful product demos to drive deal closures.•Responsible for a major initiative in collaboration with the tech team to train and refine LLM models for sentiment analysis. This project is central to streamlining client feedback across multiple product features, enabling more data-driven insights and enhancing product evolution.•Spearhead custom reporting and process optimization through audits and SOP reviews. Collaborate cross-functionally with tech teams to develop client-centric product features, dashboards, and strategic solutions that align with business goals.•Skilled in designing customer journey maps and optimizing internal processes to boost client satisfaction and operational performance. Ensure continuous improvement through efficient strategy implementation and detailed internal reviews.•Lead and mentor teams to ensure the delivery of high-quality output. Actively contribute to product innovation and business development through cross-department coordination, focusing on meeting client needs and enhancing operational workflows.

Bengaluru, Karnataka, India

•Pioneering member during the pilot phase, contributed to infrastructure design, process creation, and post-launch training of personnel. Played a key role in shaping the operational framework and processes of the Customer Engagement - Business Strategy & Operations department.•Actively contributed to business strategy development focused on improving client retention, rebuilding relationships with churned clients, and driving client development through enhanced engagement and re-engagement tactics.•Developed strong networking and rapport with key clients, leveraging effective communication to support business goals. Facilitated better alignment between client needs and product offerings, enhancing overall satisfaction and loyalty.

Bengaluru, Karnataka, India

•Conducted market research to identify and evaluate key trends, emerging startups, and competitive landscapes, providing valuable insights that helped clients and stakeholders make data-driven decisions.•Led strategic due diligence efforts to assess operational, financial, and qualitative metrics of businesses, ensuring internal SOPs were met and providing a foundation for more informed decision-making.•Developed and maintained client relationships, offering personalized analytical services and tailored reports to support investor profiles and their portfolio strategy.•Performed data mining, competitive analysis, and business model evaluations, ensuring accurate tagging of emerging trends and opportunities.

Kochi, Kerala, India

•Worked as a Summer Academic Research Intern on the paper "Gender differences in the users of Indian Matrimonial Websites", under the guidance of Dr. Santosh .•The qualitiative research focussed on capturing the behavioural patterns observed across genders in the Indian marriage markets with special emphasis on the users of matrimonial websites.

Master'S Degree, Applied Economics

Activities and Societies: Volunteer at Inter-departmental events Founding member of the Gender Club Wrote and presented a research paper.

Bachelor Of Arts - Ba, Economics

Activities and Societies: Team Leader for the French Department Inter-collegiate FestDuring this course, I was exposed to several.

Mathematics And Science