• Responsible for the strategic and financial success of KMH labs in the region with growth in annual sales• Help liaise between physicians & health care systems to boost patient volume in referrals to KMH • Maintain & grow patient referral base by 7-8 new doctors monthly by keeping open communications and building relationships with physicians, provide education and effectively handling objections • Conducted and organized marketing presentations monthly to bring brand awareness of KMH’s services in region. Organized and initiate campaigns to help build healthcare awareness such as Heart Health Program, Mammothon Day, International Women’s Day and screening days for patients in underserviced areas. Advised, educated and liaison with stakeholders such as Niagara Public Health, Cancer Care Ontario and Ontario Breast Screening Program • Provide customer service training to lab staff such as effective communication and friendly patient care• Prepare & present budget reports, volume reports, marketing proposals and generate new strategies and ideas to drive referrals for the senior management team at KMH headquarters

• Strong Leadership and coaching skills to manage sales staff• Responsible for hiring, training & coaching employees to succeed• Responsible for sales and marketing to increase customer base and maximize profits• Ability to work in a high pressure environment as store growth was dependent on sales• Demonstrate problem solving and decision making skills to become creative in marketing a need in the community• Demonstrate effective merchandising and inventory management• Strong time management and organizational skills to multi-task

• Experienced working in fast paced clinical environment with effective patient care practice• Examined over 30 patients daily and successfully performed managing patient medication information, special diet restrictions, medicine dosage and vaccinations program • Actively participated in enhancing patient clinic experience by updating medical histories, recording vital signs, assisting patients for examinations, treatment procedures and diagnostic tests• Gained excellent interpersonal and human psychological skills through constant patient interactions

• Experienced working in patient care laboratory environment contributing in preparing laboratory specimens and conduct laboratory tests on premises, monitor medical device sanitization and sterilization• Assisted in pediatric care including children’s physical examinations for school, sports and work as well as assess children’s development cycle according to standards and evaluate developmental abnormalities • Received strong recommendations from doctor for my ability to see over 50 patients daily with minimal supervision

• Facilitate communication between the patient and other health care professionals• Assisted doctors co-ordinate patients through various clinical procedures including updating and filing patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handle billings and proactive appointment follow-up with patients• Received strong recommendations from doctor for my strong performance in medical knowledge and patient care