Anu James Email & Phone Number

Singapore

• Work closely with development team and business Users to gather business requirements and prepare business cases.• Manage tenders, projects, and partnerships with key digital vendors for the Ministry of Manpower.• Serve as the primary contact for AWS-hosted document repository system, driving digital transformation.• Oversee vendor relationships for digital services, including selection, negotiation, and performance management.• Strategically plan and execute digital initiatives in alignment with ministry goals, including comprehensive project management• Diligently track the advancement of digital programs and projects, closely monitoring key performance indicators (KPIs). Regularly communicate project status updates and comprehensive reports to pertinent stakeholders.

Singapore

• Managing existing projects and customer leads and make Siemens their preferred partner in all things related to eMobility.• Strengthen the team’s understanding of the Singapore and ASEAN eMobility market – regulations, technical standards and guidelines, industry stakeholders, supply and demand forecast.• Proactively assist partners to generate new credible leads. Manage Offers and Pricing to partners & customers• Roll out defined strategies in the countries, execute marketing and training plans

Singapore

• Worked closely with development team and business Users to gather business requirements of SAP Partners and prepare business cases aiding the launch and efficient utilizations of SAP products and services.• Extensive analysis of Partner chatbot using conversational AI providing value driven contextual support to SAP Partners.• Assisted team to define and build new co-innovation business models leveraging design thinking techniques.• Agile project management using Scrum methodology.

• Delivered innovative prototype by conducting in-depth market research leveraging conversational AI to build proactive and just in time customer experience.• Using design thinking process to identify customer personas and analyzing multiple Use cases. Drive the customer-driven innovation framework to develop the new Super App prototype.• Perform in-depth analysis of competencies, customers and competitors to drive innovation and develop short/long term strategies.

Singapore

• Enable the team to meet the target of 20% operational efficiencies (S$ 40m) of the overall D.A.R.E (Deliver, Accelerate, Realize, Enhance business transformation) program. Optimize the IT operations, lower cost by contributing to the strategic transformation of Starhub to accelerate digitalization.• Led the major upgrade of Business Support and Control Systems (Billing & Payment system) project from version R1 to R17 which shortened the monthly billing process time by 50%. • Managed the Operation Readiness Test with frequent issue resolution discussions with vendor Ericsson for the new system, identifying multiple issues before the actual system upgrade thereby increasing system efficiency & better resource utilization. • Timely investigation & resolution of critical customer billing disputes (approx. 50 per month) within required response time SLA’s. Liaise with both internal & external stakeholders improving customer satisfaction and preventing revenue leakages.• Perform data reconciliation between billing system and CRM system – including leading investigations of mismatched data and coordinate with cross functional teams to execute corrective measures thereby improving data consistency by 10%.• Automation and continuous improvement of Billing operations process saving 45 effort hours per month of the team.• Single point of contact for the Billing and Payment systems knowledge transfer with the key vendor PCCW as part of the rightsourcing strategy.

Singapore

• Led the successful project to create numerous reports for the customer, enablingtracking of details for freight en-route of shipment.• Team appreciated for developing complex SQL statements for consolidating theinformation to the customer considerably enhancing the performance of User reports.

• Led the successful Project involved in generating reports corresponding to a vehicles life cycle in auction by populating data in de-normalized tables.• Improved performance of queries to retrieve data enhancing the turnaround time .

• Led the project to Capability Maturity Model Integration (CMMI) level 5 – highest processlevel improvement appraisal program.• Attained the top vendor scorecard for Infosys for conducting various reviews andproviding suggestions on the project’s data.• Awarded Spot Award for successful deployments of developed program code with zerodefects.• Managed End-to-End testing and several production deployment supports and resolvedissues in quick turnaround time with constant interaction with client British Telecomimproving customer satisfaction.• Successful Migration of the Customer and Network inventory data using common datamodel aggregating the information to one repository.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology, Computer Science And Engineering