Responsible for overseeing and managing 1200+ active SMB accounts with a team of 10 reportees. o Visiting clients for reviews and relationship building.o Responsible for retention, renewal, customer satisfaction and exponentially increasing business volume for Employee Background Screening Services.o Liaison with operations & client servicing team to ensure service deliveries are met and effectively ensuring higher client satisfaction index is met.o Finding suitable… Show more Responsible for overseeing and managing 1200+ active SMB accounts with a team of 10 reportees. o Visiting clients for reviews and relationship building.o Responsible for retention, renewal, customer satisfaction and exponentially increasing business volume for Employee Background Screening Services.o Liaison with operations & client servicing team to ensure service deliveries are met and effectively ensuring higher client satisfaction index is met.o Finding suitable opportunities from among existing accounts to cross-sell / upsell other background screening services like Leadership hiring, Work attest, Moonlighting and Vendor due diligence. Successful in winning referral business from existing clients. Show less

o Part of initial off shore transition team ensuring smooth take over.o Managing a team of 09 associates managing document verification for all location of our UK based clients.o Recruitment of new employee’s basis eligibility criteria. Ensuring hand holding and refresher trainings of new joiners.o Acting as bridge between client and team for proper knowledge transfer. Doing gap analysis and scheduling regular calls with client to fill the gaps.o Preparing SOPs, process maps and… Show more o Part of initial off shore transition team ensuring smooth take over.o Managing a team of 09 associates managing document verification for all location of our UK based clients.o Recruitment of new employee’s basis eligibility criteria. Ensuring hand holding and refresher trainings of new joiners.o Acting as bridge between client and team for proper knowledge transfer. Doing gap analysis and scheduling regular calls with client to fill the gaps.o Preparing SOPs, process maps and any other process related documents to reduce manual dependency.o Responsible for management reporting and dashboards on weekly and monthly basis.o Defining KRAs and KPIs ensuring objectivity for proper tracking and performance monitoring.o Handling escalations received from our counter parts. Ensuring timely correction and sharing appropriate feedback with concerned associates.o Responsible for regular quality checks of work done by India team.o Taking care of yearly appraisal cycle for all the team members. Show less

o Heading a team of 30 associates responsible for conducting research and verification of employment.o Responsible for taking interviews and hiring employees matching the eligibility criteria and refresher trainings of new joiners.o Working as bridge between operations and client account management to cascade updated information as and when required.o Preparing weekly and monthly dashboards.o Handling first and second level escalations received from client servicing… Show more o Heading a team of 30 associates responsible for conducting research and verification of employment.o Responsible for taking interviews and hiring employees matching the eligibility criteria and refresher trainings of new joiners.o Working as bridge between operations and client account management to cascade updated information as and when required.o Preparing weekly and monthly dashboards.o Handling first and second level escalations received from client servicing team.o Responsible for regular quality checks of work done by team members.o Taking care of confirmation/half yearly and yearly appraisals of team members. Show less

My responsibilities include:• Arranging & confirming appointments.• Maintaining schedules & calendars.• Arranging internal & external meetings for formal & informal get together.• Handling visitors.• Co-ordinating with other departments for smooth functioning.• Filing and documentation.• Planning and organizing meetings conferences, travel arrangements and staff functions, accommodation and any special requirements. • Monitoring Travel expenditure… Show more My responsibilities include:• Arranging & confirming appointments.• Maintaining schedules & calendars.• Arranging internal & external meetings for formal & informal get together.• Handling visitors.• Co-ordinating with other departments for smooth functioning.• Filing and documentation.• Planning and organizing meetings conferences, travel arrangements and staff functions, accommodation and any special requirements. • Monitoring Travel expenditure Budgets.• Booking domestic and international tickets.• Booking hotels. Show less

*Headed the Report Writing team of 26 executives, responsible for checking the annexures made by verifiers and finally sending the end product to the clients.*Lead the project of outsourcing employment verification process in Chandigarh.*Auditor and Auditee for ISO 9001 and 27001 audits.*Contract vetting from operation's point of view.*Took the initiative of creating a new severity grid covering almost all the possible scenarios related to background verification.* Currently… Show more *Headed the Report Writing team of 26 executives, responsible for checking the annexures made by verifiers and finally sending the end product to the clients.*Lead the project of outsourcing employment verification process in Chandigarh.*Auditor and Auditee for ISO 9001 and 27001 audits.*Contract vetting from operation's point of view.*Took the initiative of creating a new severity grid covering almost all the possible scenarios related to background verification.* Currently into client servicing. Show less