Anu Salonen Email & Phone Number

Tampere, Pirkanmaa, Finland

Tampere Area, Finland

Tampere Area, Finland

Working as part of Saranen Consulting's HealthTechPro training programme between 12.3.2018 and 7.9.2018.

Helsinki, Southern Finland, Finland

I worked as a supervisor of the customer service team for carephone services with 8 subordinates. In addition to managing the daily work and resources of the team my tasks included lots of co-operation with the sales department as well as working directly with the largest customers (mainly municipalities).My responsibilities included working with technology suppliers and I was involved in the specification and implementation of several new software solutions to support the carephone business. My work also included giving internal and external training on how to use the information systems.I was responsible for developing the service to provide even more value to the customers as well as transfering of several customer accounts from competing service providers.While working as a supervisor I got used to performing under heavy pressure and how to prioritize my time according to the importance of the tasks at hand.

Helsinki, Southern Finland, Finland

My work involved carephone customer and technical support using different communication channels (phone, email, chat) as well as order processing. Generating periodical service performance reports for key customers using different reporting solutions was one of my main responsibilities.I understood the importance of listening to and understanding the individual needs of the customers’.

Jyväskylä, Helsinki

My work included handling customer requests received through several different communication channels (phone, email, social media) as well as customer-oriented sales.In addition to the normal daily tasks I worked as an internal support person helping others out in resolving difficult customer cases. My work also included internal training and onboarding of new employees.I did a survey on workplace well-being by gathering feedback and improvement suggestions from the employees. The finalized report was handed over to the unit service manager."Anu saavutti pitkän työsuhteensa aikana muiden työntekijöiden ja esimiesten luottamuksen ja luottamusta hyödynnettiin erilaisena valmentavana tukena. Anun toiminta erityistehtävissä oli ensiluokkaista joten häntä on helpppo suositella vastaaviin tehtäviin myös tulevissa työpaikoissa." -Anina Eloranta 2015. Palveluesimies, DNA Welho Oy.

Jyväskylä

A childhood dream of becoming a hairstylist came true and helped me to realize that my skills are better match for a career path that involves working with (latest) technology.

Jyväskylä

I worked as a sales-oriented customer service operator over the telephone. Tasks included using of several information systems, working in dial out campaigns and onboarding of new employees.This was my first job which involved using several different information systems simultaneously.

Jyväskylä

I worked in electricity sales customer service with the responsibility of updating the customer register.

Jyväskylä

Worked as a summer trainee at Vattenfall Oy. Tasks included different contract related tasks for example updating the contract information in the CRM system (SAP).I received positive feedback on my ability to quickly learn SAP CRM system as well as my ability to work independently and as a part of a team.

Jyväskylä

Worked as a summer trainee at Vattenfall Oy. Tasks included different contract related tasks f.ex. updating the contract information in the CRM system. I was also responsible for orientation of a new employee.”Asiakkaalta saadun palautteen mukaan Anu on ennen kaikkea osoittautunut nopeaksioppimaan uusia asioita. Anu on tehokas työntekijä ja hän on työskennellyt virheettömästi.Työtoverina Anu on ollut erittäin mukava, sopeutuva ja hänen työtapansa on tehnytkaikkiin suuren vaikutuksen. Anu kaltainen työntekijä on ilo ottaa töihin!” -Margit Tuikka2005. Toimitusjohtaja, Jyväskylän Henkilöstöpalvelut.

Helsinki

My responsibilities included maintenance of marketing database.I received positive feedback on accuracy and ability to learn new tasks quickly.

Helsinki

Konnevesi

I worked in funding service as well as in different other back-office tasks.

Bachelor Of Business Administration (Bba), Business Information Systems

Bachelor's thesis: Towards Problem Based Learning in Information System Project

Hairstylist

Business College Graduate, Marketing

Thesis: Shop window advertising