Anu Seth Email & Phone Number

Canada

Screen all persons wishing to enter the facility for symptoms of COVID-19 using a standardized screening toolMaintain flow at the entrance ensuring everyone entering the location is screenedEnsure hand sanitization and distribute masks according to mask distribution guidelines

Gurugram, Haryana, India

Client Servicing & Back end Operations Generating Documents for customers (New Booking) Like ( Allotment Letter, Apartment Buyer Agreement, Payments receipts, and generating New file of customers. Generating Demand notes to customers for payment of installments at a different stage of construction as per schedule mentioned in Builder Buyer agreements.Recovery on due (unpaid) installments from customers, by sending reminders along with an interest charged as per agreements, regular… Show more Client Servicing & Back end Operations Generating Documents for customers (New Booking) Like ( Allotment Letter, Apartment Buyer Agreement, Payments receipts, and generating New file of customers. Generating Demand notes to customers for payment of installments at a different stage of construction as per schedule mentioned in Builder Buyer agreements.Recovery on due (unpaid) installments from customers, by sending reminders along with an interest charged as per agreements, regular calling to customers, personal meeting with customers, and also negotiating on interest amount charged on his due amount.Handling all related queries of customers and generating monthly reports for management.Coordinating with clients over the phone for outstanding dues.Assisting client over the phone.Coordinating with site officers regarding stages of construction. Providing customer support regarding their queries about the allotment, interest on delayed payment, installments, registry, prepossession & post possession queries, etc. Ensuring Service level adherence with respect to email communication received from clients Welcome visitors and provide assistance when necessaryMonitor and maintain office equipment; inventory supplies and order replacement supplies as neededOrganize catering, coffee, or other refreshments as neededAssist with travel arrangements for office staff and managersAssist other departments with administrative or clerical support Show less

Gurgaon, India

Handling HR/Admin-related works, like maintain employee records.Welcome visitors and provide assistance when necessaryOrganize conference room scheduling, equipment, and cleaningResponsible for dealing with Clients Queries.Handling of Stationary, Computer & other physical assets of the company.Verification & Clearing of bills of vendors for payment.Keeping track of renewal of agreement, AMC and vendors follow-ups.Collection of data conversion into MIS. Maintain the… Show more Handling HR/Admin-related works, like maintain employee records.Welcome visitors and provide assistance when necessaryOrganize conference room scheduling, equipment, and cleaningResponsible for dealing with Clients Queries.Handling of Stationary, Computer & other physical assets of the company.Verification & Clearing of bills of vendors for payment.Keeping track of renewal of agreement, AMC and vendors follow-ups.Collection of data conversion into MIS. Maintain the records of all the documents, as per requirement. Assist and support administrative staff in their day-to-day operations.Scheduling and organizing meetings and appointments.To maintain a database of the clients, record of Files, and other multiple back-end tasks.Coordinating with clients over the phone for outstanding dues.Answer phone calls and respond to email Show less

New Delhi Area, India

Handling a Verification Team Leaders and Outbound Tele Caller Team.Preparing the allocation of Cases to Tele- caller & field executive.Allocation based on Areas.Established and handling a 25 seater fully equipped outbound call center.Preparation of Billing of Allocation done by the agency.Allocation analysis & Indicative Trend.Mis Generation Based on verification.Ensuring the timely submission of Bills and payments perusal.Preparation of Incentive schemes for… Show more Handling a Verification Team Leaders and Outbound Tele Caller Team.Preparing the allocation of Cases to Tele- caller & field executive.Allocation based on Areas.Established and handling a 25 seater fully equipped outbound call center.Preparation of Billing of Allocation done by the agency.Allocation analysis & Indicative Trend.Mis Generation Based on verification.Ensuring the timely submission of Bills and payments perusal.Preparation of Incentive schemes for motivation of the Backend team. Show less

New Delhi Area, India

Handling the overall operations of the company pertaining to Reliance Communications.Daily reporting of operations manager.Ensuring the smooth handling of operations on-site as well off-site.Coordination with Middle/ Senior management of Reliance Communications.Established and handling a 70 seater fully equipped inbound/outbound call center.Compose and edit the correspondence and the reports.Ensuring the timely submission of Bills and payments perusal.Preparation of… Show more Handling the overall operations of the company pertaining to Reliance Communications.Daily reporting of operations manager.Ensuring the smooth handling of operations on-site as well off-site.Coordination with Middle/ Senior management of Reliance Communications.Established and handling a 70 seater fully equipped inbound/outbound call center.Compose and edit the correspondence and the reports.Ensuring the timely submission of Bills and payments perusal.Preparation of Incentive schemes for motivation of the Backend team.Handling Training Sessions for Managers in case of change in process or new assignments. Coordinate travel arrangements.Answer phone calls and respond to emails. Show less

New Delhi Area, India

Handling a Collection Team Leaders and Outbound Tele Caller TeamPreparing the allocation Cases to Tele -caller & field executive.Allocation based on customer outstanding and Area.Service Restriction on Exposure.Monitoring overdue Collections & Fraud management.Collections analysis & Indicative Trend.Mis Generation Based on Collection vs. Outstanding.Audit of the receipts issued by the authorized agent against cash/Credit Card and cheque payments and the… Show more Handling a Collection Team Leaders and Outbound Tele Caller TeamPreparing the allocation Cases to Tele -caller & field executive.Allocation based on customer outstanding and Area.Service Restriction on Exposure.Monitoring overdue Collections & Fraud management.Collections analysis & Indicative Trend.Mis Generation Based on Collection vs. Outstanding.Audit of the receipts issued by the authorized agent against cash/Credit Card and cheque payments and the reconciliation with the actual receipts to plug the revenue leakages & probable fraud.Preparation of Billing of Collections done by the agency.Preparation of Incentives &Salary of FOS & Tele Callers.Maintaining a record of Employee [Present & Left] from Organization.Coordination with respective agency Coordinators.Recruitment for Fos and Outbound Telecallers.Handling Training Schedule for new joins.Responsible for Monthly targets. Show less

New Delhi Area, India

Greet, assist, and thank customers (by name where possible) in a friendly, courteous mannerOperate cash register (all functions) and maintain cash areaHandling customer complaints in a professional mannerTaking online payment of HUTCH CustomersHanding client Queries & trying to make a complete Satisfaction.