Anu Thomas Email & Phone Number

Dubai, United Arab Emirates

Team Lead - KYC / CDD Remediation ProjectKey Responsibilities:Lead and manage a team of analysts tasked with conducting KYC/CDD reviews and remediation activities.Develop and implement strategies to enhance the efficiency and effectiveness of the KYC/CDD remediation process.Ensure compliance with regulatory requirements and internal policies throughout the remediation project lifecycle.Provide guidance and support to team members, including training, mentoring, and performance evaluations.Collaborate with stakeholders, including Compliance, Legal, and Operations teams, to address issues and implement solutions.Monitor project progress, identify risks and issues, and implement corrective actions as necessary.Prepare and present project updates and reports to senior management and stakeholders.

Dubai, United Arab Emirates

-Analyzed customer documentation, self-certifications, and account data to determine the appropriate FATCA/CRS classification.-Identified any discrepancies or missing information and work closely with internal teams and clients to obtain the required documentation.-Conducted periodic reviews of client profiles to ensure ongoing compliance with regulatory requirements and identify any material changes in risk profiles.-Developed and implemented remediation strategies for non-compliant accounts, including updating customer records, obtaining required documentation, and implementing necessary system changes.-Maintained detailed documentation and records of all remediation activities, including communication with clients, system updates, and resolution of non-compliance.

Abu Dhabi, United Arab Emirates

KYC & Compliance Onboarding :- Review documentation for new customer accounts, evaluate high-risk accounts, and analyze new customer processes and policies.- Apply the KYC business rules with internal policies and procedures to obtain and analyze the necessary documents for each client type.- Conduct timely and accurate EDD screening to identify any PEPs and Negative news.- Assess and review the screening alerts generated to determine if the alerts are either false or positive and escalate when required.- Performing checks to ensure that discrepancies related to connected parties’ data identified in KYC documents are recorded in the KYC to meet all regulatory, legal, bank and audit requirements and reported to the senior management when needed.- Assist the business with any queries relating to KYC processes and SOPs to ensure adherence to internal procedures and industry best practice.- Gaining additional information from the customer about the purpose and nature of business relationships

Hyderabad, Telangana, India

-Assign and delegate tasks to team of Trainers andmonitored the entire new hire employee batch onproduction.-Work hand in hand with clients on new launches.Identified TNA & TNI to deliver dynamic training sessionslike process training, user management training, refreshertraining, and soft skill training etc. across the enterprise toa diverse learning audience.

-Create, refine and deliver a new hire on-boardingprogram to ensure organizational readiness.-Conduct process trainings for new hire and refresherassociates for 50+ batches.-Develope innovative training curriculum for associatesand support material.

Hyderabad, Telangana, India

-Handle user interaction by solving product and processrelated queries-Identify and evaluate opportunities improving theprocess and user experiences

Hyderabad, Telangana, India

•Handle user interaction by solving product and process related queries for Amazon India •Work on email escalations primarily for Indian business •Handled voice and non-voice interactions during peak for amazon.in users.•Manage cross-skill support for amazon.co.uk via non-voice mediums.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Bachelor Of Technology - Btech, Electronics And Communications Engineering