Anu Tom Email & Phone Number

Delving deep into the dynamic world of hospitality over the past 6 years, I've honed my skills from the lobby floors of premier hotels to the strategic corridors of top-tier travel agencies. As a seasoned hospitality professional, my commitment to guest services has been unwavering, ensuring that every interaction is tailored, every strategy is impactful, and every decision augments the experience.With a proven track record at organizations such as Expedia Groups, British Airways, and The Leela Palace, I've intricately weaved strategies to boost guest services, provided expert travel guidance, and integrated IT solutions to elevate operational workflows. My understanding of international travel guidelines, combined with an analytical approach to industry trends, has established me as a sought-after Travel Advisor.Skilled in proactive customer relationship management, I prioritize resolutions that maximize client retention and satisfaction. This approach is fortified by my comprehensive knowledge of restaurant operations, from leadership to guest satisfaction. Furthermore, as an effective team collaborator, I consistently meet and exceed set targets, demonstrating an ability to handle escalated customer concerns with grace and effectiveness.From guiding esteemed VIP guests at The Oberoi to spearheading digital strategies at The Leela Palace, my journey has been marked by growth, challenges, and above all, learning. Recognized multiple times for guest excellence and having accomplished prestigious training programs, I bring to the table not just expertise but a passion for what I do. My academic undertakings at Welingkar University And Munnar Catering College have laid a solid foundation, helping me understand, apply, and innovate.In this evolving industry, I'm not just a professional navigating through; I'm an enthusiast, always eager to explore the next avenue, learn the next trend, and elevate the next experience.